"Delivering large-scale technical and strategic solutions for clients, I’m at the heart of disruption."
What I do
I wear three hats at work. I’m the Global lead for one of our Salesforce IPS industry teams, which pulls together our Strategy & Consulting, Interactive, Technology and Operations to deliver business transformation powered by Salesforce. I’m also the Technology Consulting Lead for a North America industry team and the Office Managing Director for our Charlotte office.
I’ve been at Accenture for 23 years, and bring experience of many different branches of customer service – contact centers, digital and face-to-face – to my current role. In a nutshell, I implement large-scale technical and strategic solutions for clients across the globe. I love the breadth of my client base, from big financial services organizations to communications and high-tech companies.
Every day, I do what I enjoy most – solve problems. I’m an engineer by training and it’s great to be able to bring some of the principles I learned to my role. And being in consulting at Accenture, I’m right at the heart of all the disruption happening in the industry.
You might think that the higher you rise in consulting, the more hands-off you are on projects. That’s not my style. I’m in contact with my clients daily. I get close to them. Professional relationships become personal ones. That way I can fully understand – and address – their needs and issues.
I’m constantly reaching out to colleagues across the globe. To me, what differentiates Accenture in the market is our end-to-end capabilities. This enables us to support clients on each leg of their journey right through to implementation. If I’m stuck on something, I simply have to pick up the phone and there will be someone who can help me.
Beyond my client-facing responsibilities, I’m involved in building our team. We’re rightly proud of our commitment to diversity, and I want to ensure our team continues to reflect society. I also develop individual team members. For example, I was recently involved in a management consulting development program about employee experience.
Outside of work, my husband and I have three lovely girls. I’m North Carolina Regional Lead on the Educational Council for Massachusetts Institute of Technology – alma mater! And I’m on the board for Dress for Success in Charlotte, which aims to empower women to achieve economic independence.
“What differentiates Accenture in the market is our end-to-end capabilities.”
There’s so much to explore. Take the bull by the horns. Show your entrepreneurial spirit. Relish the chance to explore new approaches to problem solving. Try things that take you out of your comfort zone.
Be inquisitive. Ask yourself why people do what they do. Look at the bigger picture in the industry you’re involved in.