I manage a portfolio of projects, and I start the day with a series of standup meetings. After confirming with my team that our projects are up and running, I catch up with my clients to understand how we can help them address pressing issues such as evolving legislation and changing requirements.
As a leader at Accenture, I also spend time identifying new opportunities for us to help our clients. For example, I’ll meet with our Artificial Intelligence and Robotic Process Automation teams to better understand how we can apply emerging technologies to decrease the amount of time a veteran has to wait to have their benefit fulfilled.
Before closing out for the day, I have one-on-ones with different team members. I am less interested in hearing about the progress on a deliverable, but rather, I ask the simple question, “How are you feeling?” Having an honest conversation—without the pretense of work—helps me understand what’s frustrating a team member or standing in the way of their progress.