Maggie Pollard

Managing Director – Management Consulting Lead (US Air Force)

Charlotte, North Carolina


"I get to see the impact of our work as it improves the lives of my friends, family and those I served alongside."

How I put change in motion

In my role as a Managing Director with Accenture Federal Services, I get to help my client, the U.S. Department of Veterans Affairs (VA) discover new solutions for veterans, whether it’s increasing access to the GI Bill education benefit or transforming the VA home loan program for veterans by building a more tailored user experience. As an Air Force veteran, my work is personal. By equipping the VA with truly bold innovations, I get to see the impact of our work as it improves the lives of my friends, family and those I served alongside.

As part of Accenture’s Corporate Citizenship program, I had the opportunity to work alongside the executive director of a national nonprofit and the philanthropic foundation for the world’s largest brick-and-mortar retailer. Together, we designed, developed and deployed a first of its kind, coordinated network of public and nonprofit providers to enable access to a comprehensive network of services, resources, and care for veterans and their families.

Learn more about Federal Services Careers.

A day in my life

I manage a portfolio of projects, and I start the day with a series of standup meetings. After confirming with my team that our projects are up and running, I catch up with my clients to understand how we can help them address pressing issues such as evolving legislation and changing requirements.

As a leader at Accenture, I also spend time identifying new opportunities for us to help our clients. For example, I’ll meet with our Artificial Intelligence and Robotic Process Automation teams to better understand how we can apply emerging technologies to decrease the amount of time a veteran has to wait to have their benefit fulfilled.

Before closing out for the day, I have one-on-ones with different team members. I am less interested in hearing about the progress on a deliverable, but rather, I ask the simple question, “How are you feeling?” Having an honest conversation—without the pretense of work—helps me understand what’s frustrating a team member or standing in the way of their progress.

“I learned from military service that regardless of rank, it’s important to be willing to do the tough stuff.”

My advice

I learned from military service that regardless of rank, it’s important to be willing to do the tough stuff. Don’t push things off to junior team members or wait for someone else to raise their hand. By jumping in to do the work that needs to get done, you set the example and your team becomes more motivated and effective.

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Right team and innovative outreach lead to outcomes for veterans and their families

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