Meet Our People
Health & Public Service Consulting Senior Manager
Miami, Florida
"If you want to change things, make sure everybody feels like they’re part of it and, most importantly, ensure they’re not afraid of it."
My focus is on change management from a public services perspective, and my job is to look at the impact that change has on the people within our clients’ businesses. I help them understand it, feel part of it, and make sure they have all the information they need to know about it. Because at the end of the day, despite the best ideas and revolutionary technology, if people are against change, it won’t happen.
Having joined Accenture straight out of college, change has positively shaped and characterized the past 14 years of my life. You could say I’ve dedicated my whole life to promoting change, and making sure people aren’t afraid of it.
I mostly work with state and local municipalities, as well as federal government. It’s a different workplace and you need to be creative in your approach to change management, making sure people understand the change along the way. It’s important that we look at the DNA of the organization to make sure that we’re setting it up for success, before we even consider the technology.
Some of my favorite projects have been centered around the citizen-facing online portals we created on behalf of the government. Seeing citizens able to request services with far greater ease was hugely rewarding for me. And having the weight of Accenture’s depth and breadth of skills makes that job so much easier. Because of it, I’m able to go into public service client meetings and show them what we’ve done in the past and how it’s worked. I demonstrate time and time again our innovation, expertise and capacity to successfully implement large-scale technological projects. That knowledge that someone else tried it first makes it easier for a client to accept change.
“It’s important that we look at the DNA of the organization, before we even consider the technology.”
Be studious in your own areas of passion and interest and around your clients. And what I mean in terms of “studious” is not just reading the latest magazine or article, but really talking to your client and listening to what they have to say. Ask thoughtful questions that show them that you are engaged and understand their true concerns.
Many times, what our clients tell us is a problem often isn’t the real problem. If you’ve asked probing questions and listened to what they’re saying, you’ll understand what their pain points are, and you will be able to solve and strategize for the best outcome together.
Blog Post
How Do You Keep Pace with Change?
USA GA - Atlanta
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales. Working closely with our clients, Consulting professionals design, build and implement strategies that can help enhance business performance. They develop specialized expertise—strategic, industry, functional, technical—in a diverse project environment that offers multiple opportunities for career growth. While the specific type of consulting work they do can vary, it generally aligns to management consulting, systems integration consulting or technology consulting. Job Requirements: Adapts existing methods to create alternative solutions to solve complex business problems Understands the strategic direction set by senior management as it relates to team goals Uses considerable judgment to determine solutions and seeks guidance on complex problems Primary upward interaction is with direct supervisor Interacts with peers and/or management levels at a client and/or within Accenture Decisions often impact the team in which they reside May manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Specific responsibilities may include: Support project teams engaged in the successful delivery of a wide range of Digital Finance initiatives aligning finance with business strategy Work with management to develop Digital Finance strategies by doing the following: Helping define end-to-end finance processes (e.g., Procure to Pay, Order to Cash, Record to Report) incorporating robotic process automation, machine learning, and/or artificial intelligence Supporting management in implementing end-to-end Cloud ERP and Enterprise Value business solutions for our clients as part of the broader Digital Finance strategy Helping develop approach to implement digital technology and finance applications to improve operational efficiency and effectiveness (e.g., Fintech applications) Provide support to management on business development initiatives, including developing client proposals and building strong relationships with Accenture clients Support development of the Accenture’s CFO&EV practice by driving initiatives around market research, Accenture Points-of-View, capability development, thought capital, knowledge management, etc. Maintain an understanding of and continuously learn about advancements in regulations, technology and innovations across Finance & Accounting, more specifically, Digital Finance and the broader financial services marketplace. It is our intention for our people to work where they live. However, in the context of our profession and serving our clients there may be times when you will need to travel.
Posted more than 1 month ago
USA CT - Hartford
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. People in ourClient & Marketcareer track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales. Business and Systems Integrationprofessionals analyze, design and/or develop best practice business changes through technology solutions. Job Description Agile professionals define an adaptive model based on greater collaboration and communication between teams; Agile is a cultural change that impacts people, processes and tools in different ways across the organization; based on iterative, time boxed and incremental approach, where requirements and solutions evolve through collaboration between self-organizing and cross-functional teams, Agile promotes adaptive planning, evolutionary development and delivery and encourages a rapid and flexible response to change. TheAgile Consulting Manageris responsible for architecting, setting up, managing, and evangelizing the tools and processes that enable the business of software development. The successful candidate will have a deep understanding of the SDLC, the various points at which development could be improved by better tools, automation, or process improvement, and metrics that can be gathered to improve management of developers involved. A professional in this position and level within Accenture has the following responsibilities: An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner. Experience eliciting high-level business requirements and creating detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases. The ability to develop creative and breakthrough solutions. Strong interpersonal, team building, organizational and motivational skills. Experience working through organizational change, with a demonstrated track record of continuing responsibilities, creativity and innovation, including evidence of solution design. Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information. An ability to identify the root causes of issues by analyzing patterns and trends. An awareness of key methodologies, approaches and market trends in the industry. A desire to deliver to a high standard in a suitable timeframe. Self-motivating, adaptable, able to prioritize and able to inspire and motivate others. Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Ability to travel up to 100% is required.
Posted 21 days ago
USA CT - Hartford
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. People in ourClient & Marketcareer track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales. Business and Systems Integrationprofessionals analyze, design and/or develop best practice business changes through technology solutions. Job Description Agile professionals define an adaptive model based on greater collaboration and communication between teams; Agile is a cultural change that impacts people, processes and tools in different ways across the organization; based on iterative, time boxed and incremental approach, where requirements and solutions evolve through collaboration between self-organizing and cross-functional teams, Agile promotes adaptive planning, evolutionary development and delivery and encourages a rapid and flexible response to change. TheAgile Consulting Manageris responsible for architecting, setting up, managing, and evangelizing the tools and processes that enable the business of software development. The successful candidate will have a deep understanding of the SDLC, the various points at which development could be improved by better tools, automation, or process improvement, and metrics that can be gathered to improve management of developers involved. A professional in this position and level within Accenture has the following responsibilities: An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner. Experience eliciting high-level business requirements and creating detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases. The ability to develop creative and breakthrough solutions. Strong interpersonal, team building, organizational and motivational skills. Experience working through organizational change, with a demonstrated track record of continuing responsibilities, creativity and innovation, including evidence of solution design. Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information. An ability to identify the root causes of issues by analyzing patterns and trends. An awareness of key methodologies, approaches and market trends in the industry. A desire to deliver to a high standard in a suitable timeframe. Self-motivating, adaptable, able to prioritize and able to inspire and motivate others. Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Ability to travel up to 100% is required.
Posted 21 days ago
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