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Health & Public Service Consulting
Senior Manager
Miami, Florida
"If you want to change things, make sure everybody feels like they’re part of it and, most importantly, ensure they’re not afraid of it."
My focus is on change management from a public services perspective, and my job is to look at the impact that change has on the people within our clients’ businesses. I help them understand it, feel part of it, and make sure they have all the information they need to know about it. Because at the end of the day, despite the best ideas and revolutionary technology, if people are against change, it won’t happen.
Having joined Accenture straight out of college, change has positively shaped and characterized the past 14 years of my life. You could say I’ve dedicated my whole life to promoting change, and making sure people aren’t afraid of it.
Learn more about Consulting Careers.
I mostly work with state and local municipalities, as well as federal government. It’s a different workplace and you need to be creative in your approach to change management, making sure people understand the change along the way. It’s important that we look at the DNA of the organization to make sure that we’re setting it up for success, before we even consider the technology.
Some of my favorite projects have been centered around the citizen-facing online portals we created on behalf of the government. Seeing citizens able to request services with far greater ease was hugely rewarding for me. And having the weight of Accenture’s depth and breadth of skills makes that job so much easier. Because of it, I’m able to go into public service client meetings and show them what we’ve done in the past and how it’s worked. I demonstrate time and time again our innovation, expertise and capacity to successfully implement large-scale technological projects. That knowledge that someone else tried it first makes it easier for a client to accept change.
“It’s important that we look at the DNA of the organization, before we even consider the technology.”
Be studious in your own areas of passion and interest and around your clients. And what I mean in terms of “studious” is not just reading the latest magazine or article, but really talking to your client and listening to what they have to say. Ask thoughtful questions that show them that you are engaged and understand their true concerns.
Many times, what our clients tell us is a problem often isn’t the real problem. If you’ve asked probing questions and listened to what they’re saying, you’ll understand what their pain points are, and you will be able to solve and strategize for the best outcome together.
Blog Post
How Do You Keep Pace with Change?
Multiple Locations
Management Consulting — We are:Accenture’s Workday practice, and we’re not what you’d expect from a powerful leader in cloud planning, finance, HR, and analytics. Sure, we help our clients unlock hidden value and solve their most critical challenges, but we’re more than that. We’re deeply collaborative, which gives us a startup vibe. We embrace design thinking and agile methodologies. We love partnering with clients, serving up unparalleled results, and having fun while we do it. And we give every member of our team personalized chances to grow, including Workday certifications across multiple areas, consulting and industry training, and experience in fields like analytics, finance of the future, and robotics. How are we different? We’re 1,200+ Workday-certified professionals over 20+ countries working together as a single, unified team. Visit us here to find out more about Accenture's Workday practice. You are:An expert in cloud-based HR and financial management solutions. And you deliver more than just technology, constantly finding better ways for companies to work. You’ve got the analytical know-how to match the right strategy with the client. But you can do more than talk tech. You’ve also got people smarts and communication skills so clients are never in the dark and always know what their options are. The work: Use your top-to-bottom knowledge of Workday to help clients work smarterSpot strategies for clients, explain their pros and cons, and then get working on the best oneGet creative designing prototyping, and building Workday systemsHelp clients understand and follow industry standards and practicesKeep Workday working at its best every day by testing and tweaking the system as needed, then sharing that knowledge with your teamFind new and creative ways to help clients that will shape the industryBe ready to build those air miles with weekly travel: Monday-Thursday as needed
Posted 8 days ago
Multiple Locations
Business & Technology Integration — Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales. Business & Technology Integration professionals advise upon, design, develop and/or deliver technology solutions that support best practice business changes. The Digital Manager AI, RPA, Analytics provides consultative Business and System Integration services to help clients implement effective solutions. Understands and translates customer needs into business and technology solutions via the analysis, design and or development of best practice business changes. Job Description Industry Applications-HPS professionals design, implement and deploy packaged software solutions that have been developed to accommodate unique HEALTH and PUBLIC SERVICES industry business and management processes, regulatory requirements and other business needs. Industry Applications-HPS professionals design, implement and deploy packaged software solutions that have been developed to accommodate unique HEALTH and PUBLIC SERVICES industry business and management processes, regulatory requirements and other business needs. Responsibilities of the Public Service Digital Consulting Manager may include: Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors. Closely follows the strategic direction set by senior management when establishing near term goals. Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach. Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments. Decisions have a major day to day impact on area of responsibility. Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Ability to travel 100%
Posted 25 days ago
USA MA - Boston
Management Consulting — Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. People in ourClient & Marketcareer track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales. Management Consultingprofessionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. TheManagement Consulting Managerdesigns and implements business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process. Job Description A professional at this position level within Accenture has the following responsibilities: Identifies, assesses and solvescomplex business problemsfor area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors. Closelyfollows the strategic directionset by senior management when establishing near term goals. Interacts withsenior managementat a client and/or within Accentureon matters where they may need to gain acceptance on an alternate approach. Hassome latitudein decision-making. Acts independently to determine methods and procedures onnew assignments. Decisions have a major day to day impact onarea of responsibility. Manageslarge - medium sized teamsand/or work efforts(if in an individual contributor role) at a client or within Accenture. Ability to travel 100%.
Posted 8 days ago
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