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Application Operations Support Engineer – Telco

Custom Software Engineering Team Lead/Consultant | Mid-Level | Full time
Job No. 13918394 | Multiple Locations
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In Accenture, potrai portare la tua visione innovativa per reinventare interi settori di mercato, lavorando con le aziende più importanti a livello mondiale. Modella il futuro del business e della tecnologia sviluppando soluzioni all’avanguardia in grado di generare nuovo valore.

Il tuo ruolo e le tue prospettive

Entrerai a far parte di un team che opera su servizi di Application Operations L2 per un primario cliente del settore Telco, in un contesto complesso e ad alta criticità, caratterizzato da trasformazione organizzativa, evoluzione del modello operativo e forte attenzione alla continuità del servizio.

La risorsa sarà inserita in un team dedicato al supporto di applicazioni BSS in ambito production, con responsabilità di analisi, troubleshooting e gestione delle anomalie applicative, contribuendo alla stabilità del run e alla qualità del servizio. In particolare, potrai:

  • gestire incident, service request e problematiche applicative di secondo livello;

  • occuparti dell'analisi e della risoluzione di anomalie in ambiente di produzione, anche tramite verifica log, query DB, batch e flussi integrati;

  • collaborare con team L1, team applicativi, stakeholder tecnici e team offshore;

  • supportare alla stabilizzazione del servizio e al consolidamento della knowledge base operativa;

  • seguire il presidio del rispetto di SLA, corretta gestione delle escalation e contributo al miglioramento continuo del servizio.

#LI-Hybrid #LI-MP

Se condividi la nostra passione per la tecnologia e hai le seguenti caratteristiche, ti stiamo aspettando:

  • hai maturato una seniority di 2-5 anni in ruoli di Application Support, Production Support o Application Operations L2;

  • esperienza nella gestione di incident e troubleshooting applicativo in ambienti di produzione;

  • conoscenza dei principali processi ITSM (Incident, Problem, Change, Service Request);

  • buona conoscenza di SQL / PL-SQL, e di ambienti Unix/Linux e scripting base;

  • capacità di lavorare in contesti complessi, con team distribuiti onshore/offshore e stakeholder multipli;

  • buona conoscenza della lingua inglese, scritta e parlata, necessaria per operare efficacemente con i team offshore e nei contesti di governance operativa

Scopri di più su di noi

Accenture è un’azienda globale di servizi professionali con capacità avanzate in campo digitale, cloud e security. Combinando un’esperienza unica e competenze specialistiche in più di 40 settori industriali, fornisce servizi in ambito Strategy & Consulting, Technology, Industry X, Operations e Accenture Song, sostenuta dalla più ampia rete di Advanced Technology e Intelligent Operations centers a livello mondiale.

I nostri 742.000 talenti combinano ogni giorno tecnologia e ingegno umano, servendo clienti in oltre 120 Paesi.


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