MWC Barcelona 2026

Communications service providers are under pressure to operate networks that are not only more efficient, but also more adaptive, resilient and growth-oriented. Traditional network operations struggle to keep pace with rising complexity, increasing CapEx constraints and the need for faster time to value.

In this solution zone, Accenture showcases how agentic AI and proprietary digital twin technology enable a step-change in network reinvention. By combining AI-driven capital planning, automated deployment workflows and autonomous operational capabilities, telcos can transform planning, build and run activities into a more intelligent, seamless and human-centric system. These solutions demonstrate how operators can reduce operational costs, improve performance and position the network as a platform for future growth.

Network rollout remains one of the most capital-intensive and risk-prone phases of the telco lifecycle. Manual checks, fragmented data and delayed feedback often lead to rework, slower deployments and inconsistent quality across sites.

This solution zone brings to life how AI can radically simplify deployment and acceptance processes. Using computer vision, automated design-to-build comparisons and real-time feedback loops, these solutions generate accurate digital twins of deployed assets and guide field teams during execution. The result is faster acceptance, higher build quality and continuous insight into network performance—helping telcos deploy infrastructure right the first time.

As networks scale and diversify, traditional NOC models struggle with alert noise, slow root-cause analysis and manual remediation processes. This limits service reliability and increases operational risk.

In this solution zone, Accenture demonstrates how agentic AI enables end-to-end automation across incident, fault and change management. AI agents correlate events across multiple data sources, suppress noise, assess service impact and trigger guided or automated remediation. Predictive maintenance capabilities further help telcos detect degradation early, reduce downtime and improve service stability—creating a more autonomous and resilient operational model.

Enterprises and governments are increasingly demanding AI solutions that meet strict sovereignty, security and regulatory requirements. This shift creates a significant opportunity for telcos to move beyond connectivity and become trusted providers of sovereign AI-enabled platforms.

This solution zone showcases how Accenture helps telcos reinvent B2B sales and portfolio strategies using digital twins and agentic AI. From automating sales processes to expanding enterprise offerings with AI Refinery, NavAI and the Agents Marketplace, these solutions illustrate how operators can scale sovereign AI services, accelerate go-to-market and unlock new, high-value revenue streams.

In a highly competitive B2C landscape, customer expectations continue to rise while cost pressures intensify. Telcos must deliver more personalized, efficient and revenue-generating experiences across every interaction.

This solution zone highlights how agentic AI and digital twin methodologies enable the reinvention of B2C customer operations. From AI-powered service agents and billing support to rapid development of small language models for customer engagement, these solutions help telcos improve service quality, increase loyalty and unlock new growth opportunities—while operating at lower cost and greater scale.

Real value from AI comes not from isolated pilots, but from scaling intelligence across the enterprise. Telcos must modernize data foundations, embed responsible AI and evolve talent and operating models to compete in the AI economy.

In this solution zone, Accenture showcases enterprise reinvention in action. The demonstrations highlight how agentic AI, intelligent ecosystems and modern data platforms enable telcos to move from experimentation to scale—driving value realization, resilience and long-term competitiveness.