Order to Cash Ops Associate (Mandarin Speaking)

Job Description

• Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.
• Responsible for activities assigned by the Collections Team Lead
• Responsible for calling, emailing, & making payment arrangements with customers
• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
• Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
• Work closely with key teams such as Credit and Sales in mitigating collection risk
• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
• Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
• Escalate unresolved issues to management timely and follow through issues until final resolution
• Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
• Meet monthly collection targets
• Escalate issues in accordance with escalation policy
• Attend client meeting to discuss debtor performance and address issues as required
• Be proactive and innovative with ideas to improve service / deliverables to the client