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Change management

Accelerate value by unlocking human ingenuity.

Putting people at the center of change

Change is constant and ever increasing, and transformation is compressed. Businesses are taking on increasingly bold transformations, spanning multiple parts of the enterprise, and in accelerated time frames. Many believe innovative technology is the answer to rapid change. It’s critical to consider how to unlock human potential, so people can adopt the new ways of working, new processes, and technologies to drive transformation.

Grounded in data-informed insights and behavioral science-led experimentation, Accenture delivers change that is value-led, fast, personalized, and connected. To activate people and deliver value at speed, we deliver change from strategic vision through sustained transformation. We focus on three key levers — alignment, ability, and adoption:

  • Alignment: We shape the path, ignite leaders, and architect the journey
  • Ability: We build, integrate, and deploy future-ready talent and skills
  • Adoption: We activate and sustain the change and new ways of working

“The most successful companies elevate people and put them at the center of change. Because nothing changes if people don’t change.“

— Elena Pienkowski, Change Management Lead
The CHRO as a growth executive

Focusing the power of data, tech and people to accelerate reinvention

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Change is in everything

The need for change has accelerated, and speed to value is critical. We deliver change that is value-led, fast, personal and connected, through an asset-led approach, that is tailored to unique industry + functional needs.

Cloud Change

Support our clients on their cloud-enabled transformations, enabled transformations, differentiating ourselves with People + Cloud capabilities that improve client value.

Intelligent Platform Services (IPS)

Support our clients on their platform-enabled transformations, embedding Change + Skilling in every transformational journey.

Business & Transformation Change

Support our clients on their key business transformation journeys, such as M&A, ZBx, Supply Chain and Finance.

Future of Work

Support our clients to define and grow their Future of Work, thinking through what work they will do in the future and how they will thrive.

Accenture named as a leader in IDC MarketScape

Helping our clients thrive in times of change

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Cloud change

Cloud offers a powerful means to respond to a rapidly changing work environment and to meet the needs and expectations of workers. For example, the cloud has enabled remote work for millions of employees around the world. The ability to communicate with colleagues, share and collaborate on projects seamlessly across geographies is now a given. These cloud-based digital platforms will continue to evolve to provide employee work flexibility.

Talent & Organization

Modern cloud champions

Become a Modern Cloud Champion by investing in cloud workforce transformation strategies that unlock value.

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Focus on recent acquisitions: Future State

Future State brings deep end-to-end organizational transformation experience with a focus on people and purpose at the heart of change. The team delivers the adaptive strategies, creative solutions, and innovations that ready organizations to thrive.

Future State brings to Accenture 30+ years of transformation experience, and a focus on people and purpose. Clients include Life Sciences, Consumer Goods, Technology and Finance.

Future State’s passionate, collaborative team understands the challenges clients face. We lead with heart and curiosity and co-create solutions that enable alignment and purpose.

We’ve developed a distinct viewpoint on what is needed to succeed in times of constant change. We believe companies we call Connected Organizations™, that have skills and tools required for continuous transformation and evolution, will thrive.

As part of Accenture, we continue to operate with the same values, beliefs, and approach and deliver human-centric strategies and innovations that allow clients to excel.

Future State was acquired by Accenture in February 2021. We found synergies and shared values related to keeping people at the heart of transformation.

Future State’s human-centric, purpose-driven approach and deep transformation, change management and coaching capabilities compliment and extend Accenture’s methodologies while it’s diversity of offerings across product management, agile, coaching, learning and development, leadership and culture, and change align as well.

Being part of Accenture, creates new ways for us to deliver change, founded on a deep understanding of client context and business.

Transformation

Our approach and expertise focuses on becoming a Connected OrganizationTM, and building the competencies required to thrive through constant change.

Coaching for performance, leadership & culture

We apply a human-centric and integrated approach to unlock the full potential of teams, organizations and culture.

The most thriving organizations, Connected OrganizationsTM, have the skills and tools required for ongoing transformation, continuous evolution and do these four things well:

They Matter

Their vision is known, clear and compelling.

  • They have an identified purpose and strategy.
  • They matter to all stakeholders: employees, customers, teams, communities and shareholders.

They Engage

They engage and connect all stakeholders – both internal and external.

  • Teams are connected and empowered. They understand their part and the whole, and they have shared and aligned goals.
  • Leaders are accessible, connected to the front lines, transparent and authentic.

They Integrate

Tools, technology, systems, data and decision making are all connected.

  • They see technology, process and governance as tools to unlock people’s potential and ensure alignment and effectiveness to drive outcomes.
  • Their people, processes and systems are structured to provide the right information to enable smart decision making and risk analysis.

They Evolve

They are nimble, they innovate, and they iterate, improve, refine and learn.

  • They invest in continual learning and development of their workforce to keep them at the leading edge of new skills and knowledge.
  • This organization is always looking beyond the immediate future to identify “the next big thing”.

Shannon Adkins

Managing Director – Talent & Organization
LinkedIn

Kathy Krumpe

Associate Director – Talent & Organization
LinkedIn

Ericka Ryan

Senior Manager – Talent & Organization
LinkedIn
FUTURE OF WORK

Explore the transformation of how, where and why we work

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What we think

Strategy & Consulting

Total Enterprise Reinvention

The strategy that leads to a new performance frontier.

Talent & Organization

Future of work research

Is work evolving in ways that energize people? Accenture research shows that people want to be supported at work and benefit from hybrid work.

Talent & Organization

From always connected to omni-connected experiences

When people enjoy omni-connected experiences and are connected to each other, their leaders and their work, they create value for the business.

Case studies

Talent & Organization

Sparking a revolution in how we work

Global biopharma company embraces innovation to improve work-life balance.

 

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How Accenture Does IT

Modern change management

How change and adoption enhances the value of technology investments.

 

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Insurance

Manulife Asia embraces enterprise agility

Global financial services company Manulife is working in a whole new way. And it’s changing how it serves customers.

                        

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Workforce blog

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Workforce

Want to boost cloud value by 60%? Migrate your people

Maximize cloud value by migrating both your systems and your people. Discover key insights from Sarah Bartel, Accenture’s Cloud Change Global Lead.

 

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Workforce

3 ways to power sustainable change with your people

Sustainable business change starts with your people. Accenture’s Christie Smith discusses three important steps.

 

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Workforce

How cloud can support the future of work

Accenture explores how organizations can use cloud technology to enable people to work from anywhere and support the future of work.

 

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Our leaders

Elena Pienkowski

Senior Managing Director – Talent & Organization, Change Management, Global Lead
LinkedIn

Brian Payne

Managing Director – Change Management, Intelligent Platform Services Lead
LinkedIn
Twitter

Shannon Adkins

Managing Director – Talent & Organization
LinkedIn

David A. Ramirez

Managing Director – Future of Work, Global Lead
LinkedIn

Sarah Bartel

Managing Director – Cloud Change, Global Lead
LinkedIn

Marina Boschert

Managing Director – Change Management, APAC Lead
LinkedIn

Miriam Pizzo

Principal Director – Change Management, LATAM Lead
LinkedIn