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Client Account Management Specialist (all genders)

Client Account Management Team Lead/Consultant | Mid-Level | Full time
Job No. R00344365 | Munich
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We Are:

Accenture is a global leader in helping organizations transform how their people learn and work using technology and innovative learning solutions. Through LearnVantage, we partner with enterprise clients to design and deliver high-quality, scalable, and outcome-driven learning experiences. Our focus is on enabling workforce transformation by combining modern instructional design, digital learning platforms, and emerging technologies.
 

You Are:

You are a customer-focused, relationship-driven professional who is passionate about helping customers achieve meaningful business outcomes. You combine strong business acumen with exceptional communication and problem-solving skills, enabling them to build trust with stakeholders at all levels. You are proactive, highly organized, and comfortable managing multiple priorities in a fast-paced environment while using data to identify opportunities, mitigate risk, and drive customer success. A collaborative team player, you work effectively across Sales, Product, Professional Services, and Support to deliver an outstanding customer experience and contribute to customer retention and growth.
 

The Work:

  • Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner

  • Drive customer onboarding, adoption, engagement, and long-term success

  • Develop success plans and conduct regular business reviews aligned to customer goals

  • Monitor account health, proactively mitigate risk, and execute retention strategies

  • Identify expansion opportunities and partner with Sales on renewals and growth

  • Track customer outcomes, adoption metrics, and key performance indicators to drive value realization

Here’s What You Need:

  • A minimum of five years of experience in Customer Success, Account Management, or a related customer-facing role

  • Excellent relationship management, communication and problem-solving skills including fluent German and English

  • Strong business acumen with the ability to translate customer goals into measurable outcomes

  • Experience managing multiple accounts in a fast-paced, cross-functional environment

  • Willingness to travel, depending on business and client needs

You and Accenture

In this role, you’ll be part of Accenture Digital Core. We leverage the full spectrum of digital technologies to simplify our clients’ everyday operations and lead their businesses into the future.
 

The Accenture Culture: Here, YOU Make the Difference

Your skills, personality, and ambitions make you unique. And when diverse talents, strengths, and perspectives come together, something extraordinary happens: ideas that truly make an impact. That’s why Accenture champions diversity and individual freedom. Create a work environment where you thrive—with tasks you care about, a workload that suits you, and a working style aligned with your goals. How you network, learn, and grow personally is up to you. It’s your career. We’re here to help you shape it the way you envision.
 

Your Contact

Still have questions? Feel free to reach out to our recruiting team by email at recruiting_germany@accenture.com or by phone at 00800 45045045.

We look forward to your application!

Munich

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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