GN-CG&S-Digital eCommerce - Analyst
Job Title - Digital eCommerce - Consumer Goods & Services + GN_Industry_CG&S
Management Level: Analyst / Consultant / Manager
Location: Bengaluru / Gurugram / Mumbai
About the Role
We are looking for a high-potential Analyst to join our Digital Commerce capability within the CPG practice. The role focuses on enabling next-generation consumer commerce experiences powered by emerging Agentic Commerce models, AI-driven engagement, and modern MarTech ecosystems.
The ideal candidate should have a strong understanding of digital commerce fundamentals, consumer engagement technologies, marketing technology platforms, and evolving AI/agent-led commerce paradigms. This individual will work closely with strategy, technology, data, and client teams to shape commerce transformation programs for leading global CPG brands.
Key Responsibilities
- Support digital commerce transformation engagements for global CPG clients
- Contribute to solutioning and delivery across commerce, consumer engagement, personalization, and MarTech initiatives
- Research and analyze emerging trends in:
- Agentic Commerce
- AI-assisted buying journeys
- Conversational and autonomous commerce
- Retail media & personalization
- Composable commerce ecosystems
- Support development of value cases and business impact assessments for Agentic Commerce solutions
- Assist in identifying consumer experience transformation opportunities enabled through AI agents and automation
- Contribute to capability development, client POVs, demos, and innovation assets for Agentic Commerce offerings
- Work with cross-functional teams across strategy, analytics, data, experience, and engineering
- Support implementation and optimization of commerce and MarTech platforms
- Analyze consumer journeys, engagement metrics, commerce KPIs, and campaign effectiveness
- Participate in workshops, requirement gathering, and client presentations
- Build competitive intelligence on commerce, AI commerce, and MarTech players
Required Skills & Experience
Must Have
- 2–3 years of experience in:
- Digital Commerce
- MarTech
- Consumer Experience / Personalization
- Digital Transformation
- Understanding of modern commerce ecosystems and consumer journey orchestration
- Familiarity with Agentic Commerce concepts, AI-led consumer engagement, and autonomous buying experiences
- Exposure to developing business cases, value realization frameworks, or ROI assessments for digital commerce / AI solutions
- Familiarity with at least one of the following technology ecosystems:
- Salesforce Commerce / Marketing Cloud
- Adobe Experience Cloud
- Shopify
- SAP Commerce
- CDPs and personalization platforms
- Conversational AI / AI orchestration platforms
- Strong analytical and structured problem-solving skills
- Excellent PowerPoint and communication skills
- Ability to work in a fast-paced consulting environment
Good to Have
- Exposure to Generative AI and Agentic AI use cases in commerce
- Understanding of Retail Media Networks and D2C ecosystems
- Knowledge of composable commerce, APIs, or headless architecture
- Experience with analytics tools (GA4, Adobe Analytics, Power BI, Tableau)
- Exposure to AI-enabled consumer engagement and journey orchestration
- Prior consulting or client-facing experience
- 2–3 years of experience in:
- Digital Commerce
- MarTech
- Consumer Experience / Personalization
- Digital Transformation
- Understanding of modern commerce ecosystems and consumer journey orchestration
- Familiarity with Agentic Commerce concepts, AI-led consumer engagement, and autonomous buying experiences
- Exposure to developing business cases, value realization frameworks, or ROI assessments for digital commerce / AI solutions
- Familiarity with at least one of the following technology ecosystems:
- Salesforce Commerce / Marketing Cloud
- Adobe Experience Cloud
- Shopify
- SAP Commerce
- CDPs and personalization platforms
- Conversational AI / AI orchestration platforms
- Strong analytical and structured problem-solving skills
- Excellent PowerPoint and communication skills
- Ability to work in a fast-paced consulting environment
Bengaluru
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.