Workplace Service Delivery Senior Manager CL 6
Job Description: Senior Manager, Workplace Operations
Job Details
Job Title
Workplace Service Delivery – Senior Manager
Career Level
CL – 6
Job Family / Function
Workplace Operations
Location
Bangalore
Job Summary
Leads end-to-end workplace service delivery across assigned locations, ensuring safe, compliant, cost-effective, and high-quality Integrated Facility Management aligned to business needs and corporate standards. Oversees vendor governance, engineering services, statutory compliance, corporate real estate coordination, workplace experience, sustainability, EHS, and business continuity while building strong stakeholder partnerships and leading high-performing teams.
Essential Functions and Responsibilities
Integrated Facility Management
- Lead day-to-day workplace operations across assigned locations.
- Govern service delivery partners to meet agreed scope, SLAs, KPIs, and OLAs.
- Run periodic service reviews and drive continuous improvement actions.
- Manage operating and capital budgets in partnership with commercial and site teams.
- Establish a standardized MIS and reporting cadence (weekly/monthly/quarterly) for performance, risks, and compliance.
- Deploy global policy, process, and operating model updates across the locations in scope.
Engineering and Technical Services
- Govern engineering infrastructure, asset uptime, and performance of service partners.
- Drive R&M planning and OPEX / CAPEX initiatives aligned with safety and sustainability.
- Leverage digital tools (meters, sensors, SLA trackers) to improve service quality.
- Support energy efficiency and sustainability initiatives.
Statutory Compliance and Risk Management
- Ensure compliance with statutory regulations and third-party legal requirements.
- Track and manage license renewals (fire, lifts, building safety, water quality, etc.).
- Maintain HSE documentation and lead responses to statutory, client, internal, and external audits.
- Liaise with Legal, HR, Contract Management, Commercial, TPV, and other stakeholders.
Corporate Real Estate (CRE)
- Manage landlord interactions and operational lease obligations.
- Escalate CAM, MSA, and contractual issues to CRE leadership.
- Support site acquisition, disposition, transitions, and risk-free handovers.
- Coordinate with CRE, Procurement, Finance, and Controllership.
Workplace Governance and Stakeholder Management
- Drive structured CRM connects with DU leaders, SDLs, and senior stakeholders.
- Present KPI performance and manage escalation resolution through enterprise tools.
- Lead engagement forums such as townhalls, bay walks, and FGDs.
- Act on feedback to strengthen client satisfaction.
Security, EHS, and Business Continuity
- Oversee physical and electronic security systems and fire safety.
- Ensure compliance with EHS protocols and wellness standards.
- Lead response during BCP or crisis situations and participate in leadership calls.
- Govern wellness facilities and emergency support systems.
Cafeteria and Food Services
- Oversee aggregator-managed cafeteria services and SLA compliance.
- Ensure food quality, hygiene, sanitation, and statutory compliance.
- Lead food committee reviews and vendor performance actions.
- Manage licenses and documentation for food services.
Team Leadership and Development
- Right-size direct and vendor teams with clear role definitions.
- Ensure completion of mandatory trainings for Accenture and TPV staff.
- Deliver performance feedback and reviews.
- Promote innovation, engagement, and employee well-being.
Projects and Transitions
- Ensure smooth transition of new workplace projects into operations.
- Participate in transition phases to ensure operational and business readiness.
- Support high-profile leadership and client visits and events.
Qualifications
Knowledge, Skills, and Abilities
- Integrated Facility Management
- Vendor Governance & Performance Management
- Engineering & Infrastructure Management
- Statutory Compliance & Audit Management
- Corporate Real Estate Operations
- Workplace Governance & Client Management
- Business Continuity & Crisis Management
Leadership and behavioral skills
- Strong people leadership and stakeholder management
- High integrity and sound judgment
- Structured problem-solving and decision-making
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and presentation skills
Technical and digital skills
- MS Word, Excel, PowerPoint
- Working knowledge of Power BI and Power Apps preferred
- Strong analytical and MIS reporting capabilities
- Technology adoption with focus on AI and innovative workplace solutions
Work Environment and Physical Requirements
This role is primarily office-based with regular on-site presence across workplace facilities. May require walking through office spaces, mechanical/electrical areas, and participating in emergency drills and incident response as needed. Communicating in the local Kannada language will be added advantage.
Travel
Travel may be required periodically for site visits, transitions, audits, and business needs.
Preferred Qualifications
- Electrical/Mechanical Engineering degree and/or full-time MBA preferred.
- Working knowledge of Power BI and Power Apps preferred.
Experience
- Minimum 15 years of experience in IT / ITES workplace or facilities operations.
Education
- Graduate or postgraduate degree in any discipline.
- Electrical/Mechanical Engineering degree and/or full-time MBA.
Bengaluru
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.