Aftermarket Service Advisory Analyst - Japanese (Fresh Graduates are Welcomed)

Supply Chain Operations Analyst | Early Career | Full time

Job No. R00322791 | Kuala Lumpur

Job Description

Position Overview

The PDI Warranty Assessor is responsible for evaluating and validating warranty claims related to logistics damage, and pre-delivery defects identified during PDI (Pre-Delivery Inspection) for vehicles distributed in the Japan market.

The role ensures that all claims submitted by dealers or inspection teams comply with Company warranty policies, Japan market claim guidelines, and quality standards, while maintaining accurate documentation and efficient claim processing.

The assessor works closely with warranty operations, and vehicle preparation center to ensure proper defect classification, and correct claim submission using company internal systems.

Key Responsibilities

1. PDI Warranty Claim Assessment

Review and evaluate claims submitted for defects identified during Pre-Delivery Inspection (PDI).
Confirm claim eligibility under guidelines.
Verify that claim submissions include sufficient documentation such as vehicle inspection sheet, clear defect photos, inspection reports, repair details
Ensure claims comply with Japan market warranty timelines and policies.

2. Defect Evaluation and Classification

Assess defects identified during PDI including body and paint defects, cosmetic defects, assembly defects, transport or logistics damage
Determine the appropriate classification - manufacturing defect or transport damage

3. Warranty Claim System Processing

Process claims assessments using internal warranty and service management systems.
Verify claim data accuracy including VIN information, labour operation codes, causal parts, repair procedures, supporting evidence

4. Internal Coordination

Coordinate with internal teams including Warranty Operations and Vehicle Preparation Operation

5. Quality Monitoring and Escalation

Monitor recurring defects detected during PDI inspections.
Escalate quality concerns to Warranty Operations and Vehicle Preparation Operation

6. Compliance and Policy Management

Ensure all claims comply with company warranty policies, Japan market warranty procedures, and internal audit requirements
Support internal warranty audits and claim quality checks.

#LI-GM

Qualification

Requirements

Qualifications

Diploma or Bachelor’s degree in automotive engineering, mechanical engineering, automative technology or any related technical field is preferred.
Fluent in English and Japanese (preferrably N2 and above)

Key Skills & Competencies (Good to Have)

Knowledge of automotive warranty claim processes
Understanding of PDI inspection standards
Ability to assess vehicle defects and supporting evidence
Strong attention to detail in claim validation
Analytical and problem-solving skills
Effective cross-functional communication

Locations

Kuala Lumpur

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.