Technical Skills & Experience

Required

• Hands-on experience with Google Cloud platform implementation.
• Experience building conversational AI or customer engagement solutions.
• Understanding of contact centre workflows and CX platforms.
• Experience with cloud-native API integrations.

Preferred

• Experience with:
  • Contact Center AI (CCAI)
  • Gemini AI integrations
  • Dialogflow CX
  • Voice and chat automation.

• Exposure to outcome-driven CX transformation initiatives.

Professional Skills

• Strong technical problem-solving capability.
• Ability to operate in fast-paced transformation programmes.
• Comfortable working with cross-functional teams including operations, architecture, and engineering.
• Strong communication with technical stakeholders.

Preferred Certifications

• Google Cloud Professional Cloud Architect
• Professional Data Engineer
• Google Generative AI / Gemini certifications
• Conversational AI / CCAI related certifications (preferred)

Dublin

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