Trust & Safety Team Lead
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
As a Trust & Safety Team Lead, you will manage a team of Reviewers, provide coaching/feedback based on the performance/career growth. A team leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all governance check points are adhered.
Note- The reported content could be sensitive or of graphic nature.
Key Responsibilities:
Supports team manager and performs management duties when manager is absent or out of office
Demonstrates speed, agility, critical thinking, and problem solving skills in their work and an ability to ramp up quickly
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and goals to team members
Develop strategies to promote team member adherence to company regulations and performance goals
Works on developing, measuring, and documenting improved efficiencies in workflow and system processes
Conducts team meetings to update members on best practices and continuing expectations
Delivers 1 on 1 conversations with Team members to address performance, work on development and any other item
Generates and shares comprehensive and detailed reports about team performance, mission related objectives, and deadlines
Interacts with Client answering inquiries and effectively handling Clients adhoc tasks
Works with flexibility to ensure achievement of SLA and Client satisfaction
Role Requirements:
This is an onsite role in Accenture’s downtown Austin office. You will be expected to relocate to and work in Austin, TX.
Must be flexible to work any shift including nights, weekends and holidays
The role requires candidate pass English Assessments with a minimum score of B2 for the written portion and C1 for the spoken portion
Basic Qualifications:
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Minimum of 1 years’ experience with leading teams
Preferred Qualifications:
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Strong people management skills
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Leadership, delivering feedback and coaching Skills
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Strong oral and written communication skills
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Motivational skills
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Results oriented
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Employee training experience
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Interviewing skills
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Self motivation
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Strong relationship building
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $26.39 to $63.13
Cleveland $24.42 to $50.48
Colorado $26.39 to $54.52
District of Columbia $28.08 to $58.08
Illinois $24.42 to $54.52
Maryland $26.39 to $54.52
Massachusetts $26.39 to $58.08
Minnesota $26.39 to $54.52
New York/New Jersey $24.42 to $63.13
Washington $28.08 to $58.08
Austin, TX
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
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For details, view a copy of the Accenture Equal Opportunity Statement
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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