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Banking Service Desk

Banking Operations Associate | Early Career | Full time
Job No. R00300619 | Santiago
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Súmate a nuestra área de Accenture Operations y sé parte del cambio!

Te invitamos a abrir las puertas del mundo digital donde podrás desarrollar tu talento para crecer, aprender y certificarte en las tecnologías más avanzadas, proporcionar innovación continua, ágil y participar de nuevos negocios.

Descubre el compromiso y la energía que dedicamos a transformar la forma de trabajar de nuestros clientes y comunidad, con una mirada hacia el futuro.

Actualmente nos encontramos en la búsqueda de un Banking Service Desk con ganas de enfrentar nuevos desafíos.

¿Qué desafíos te esperan?

  • Realizar la actualización de datos y información del cliente en el sistema de tarjetas de crédito.
  • Atender y resolver incidencias relacionadas con transacciones, límites de crédito y autorizaciones.
  • Coordinar con otros departamentos para solucionar problemas técnicos o de seguridad.
  • Mantener registros precisos de las gestiones realizadas y reportar incidencias recurrentes.
  • Brindar atención en los canales autorizados  a los clientes en relación a sus tarjetas.
  • Cumplir con las políticas de seguridad y confidencialidad del banco en todas sus operaciones.

¿Por qué elegir Accenture?  

Un lugar de trabajo único, descubre algunos de los beneficios que tenemos para ti:

💪 Desarrollo de carrera 

📚 +50 mil capacitaciones y cursos disponibles (online y presencial)

📒Bibliotecas, libros y podcasts

🗣️Programa de idiomas

⭐ ¡Certificaciones gratuitas mediante nuestros partners! +900 certificados en Chile

🤖GenAI Academy, con programas exclusivos para Accenture.

⭐⭐Reconocidos por Great Place To Work Chile 2024 en el puesto #8 entre las mejores compañías para trabajar de más de 1.000 colaboradores. ¡Sí, estamos en el Top 10 de Chile!

🎉 ¡Experiencia de onboarding global! +6.000 personas recibidas en el Metaverso a nivel LATAM

🏆 Bonos y aguinaldos

👩‍⚕️ Seguro complementario de salud (sin deducible ni copago)

🎂 Día de cumpleaños libre

👨‍👩Licencias de Paternidad & Maternidad Extendida

🌎 Red global de conocimiento

🌈Elegida la compañía más diversa e inclusiva del mundo, según el Índice de Diversidad e Inclusión de Refinitiv

♻️Sostenibilidad, un motor de cambio, conoce nuestro compromiso

Sobre nosotros: 

·     800K colaboradores a nivel global.

·     9K clientes en 120 países 

·     + de 1.900 Talentos en Chile. 

·     Proyectos en diversas industrias

#LI LATAM

  • Educación Media completa.
  • Conocimiento en productos financieros y tarjetas de crédito.
  • Capacidad de atención al cliente y resolución de problemas.
  • Habilidad para trabajar bajo presión y en equipo.
  • Atención al detalle y precisión en la gestión de información.
  • Dos años de experiencia en sistemas y plataformas bancarias.
  • Manejo intermedio de Microsoft Office: Excel y Microsoft Query

Santiago

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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