Bring your best skills forward to excel at the role:

• Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.
• Maximize experience in developing interactive models: Use relevant conversational platforms to design and apply interactive models
• Use deep understanding of customer-centric design processes: Apply working knowledge of customer-centered design, complemented with consulting experience
• Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns.
• Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
• Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.

Your experience counts!

• MBA from a tier 1 institute
• +5 years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.
• Deep understanding of customer-centered design processes with consulting experience
• Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements
• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
• Good to have experience on contact center platforms like Genesys, Amazon Connect, Nice CXOne, Microsoft, Google, Salesforce, Sprinklr.

#LI-LATAM

San Jose

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