Solution Area Specialist | Analyst
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com..
The Solution Area Specialist directly supports specific Microsoft Solution (Azure, Security, Infrastructure) to provide Presales Technical Assessments to customers and partners, works closely with Management and Sales teams to ensure that provides exemplary customer service and technical assessment in sales opportunities and remove blockers in the process. As a specialist you will ensure each customer contact will be a friendly, professional, and encouraging experience to accurately address the needs of the customer.
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Provide technical enablement to clients developing applications
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Provide solution to complex problems
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Advise clients on the right platform technologies to implement
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Set up development environments and replicate client problems
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Communicate in a clear and understandable manner with clients, using the appropriate level of technical language
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Train teams on platforms and associated technologies
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Mentor other members of the team
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Own problems through to resolution
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Ability to successfully communicate with contacts via phone, email and instant message channels on a daily basis
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Appropriately communicate the business value of appropriate cloud technologies and facilitate the successful assessment of the platform
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Work with clients around existing support programs to build roadmap and facilitate development of applications
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Having good interpersonal skills and a positive attitude toward clients and coworkers.
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Ability to identify customer budget, timeline, decision making processes and create buying vision with customer
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Communicating information about client conversations accurately and escalating to the appropriate levels where appropriate
#LI-LATAM
Key essentials:
Minimum 1 year of experience in IT sales, consulting role focused on solution infrastructure.
Language Required: English - level C1 required.
High school Diploma
Solid knowledge in Azure, Security, Infrastructure, Informatic Environment.
Onboarding clients and expanding their cloud technologies
Customer Success or Account Management experience
Experience selling Microsoft products and other software solutions.
Preferred Qualifications:
Certification desirable AZ-900.
Interest in expanding industry knowledge through training and certifications
Bachelor's degree in computer science, Information Technology, Engineering or related field.
San Jose
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