Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. 

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists.

As an Accenture Agile Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. This Accenture Agile Flex team provides single project, multi-client, cross industry support within Accenture Operations.

Job Description

As a Business Operations Analyst, you will utilize existing knowledge with Accenture & client provided training to perform on day-to-day business Operations

Team members will perform processing and/or support functions in and around key business operations functions like F&A, Healthcare, Supply chain, etc. Functions in this role will be performed according to policy with a focus on quality, communication, problem solving and attention to detail.

A positive customer interaction should be the focus, as should timely issue resolution and on time completion of deliverables as the project/role requires.

Successful candidates will enjoy building professional relationships, adapting quickly to change, and inspire others to strive for superior results.

Duties and Responsibilities

  • Utilize existing core business experience to perform Operations including, processing, review and documentation
  • Candidate experience in a professional setting will allow resources to be successful in multiple areas of work (specialized training will be provided as needed)
  • In this role, you are required to analyze and solve lower-complexity problems with a focus on quality and timely completion of project deliverables
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • You may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments
  • You will need to be well versed with basic systems and tools, as well as the business terminology and functions involved in day to day business (and use it while discussing with stakeholders)
  • You will be expected to be on the lookout for ways to enhance value for your respective stakeholders/clients
  • The decisions you make impact your work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work and a direct lead who will support
  • Investigate and prioritize issues, escalating to a specialist or lead when appropriate for further troubleshooting or tier 2 issue resolution
  • Own tasks end-to-end until they are assigned to specialist or lead
  • Discern issues, identify solutions, and promptly and concisely communicate all relevant items to Accenture teammates and leads
  • Facilitate a high-end customer experience related to process or project function
  • Mentor team members and own product support areas

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $40,809- 46,800 and information on benefits is here 

Hours & Shifts

  • Variable/Rotating day shifts (EST – PST) basis project needs
  • Remote work set up with potential 75% travel depending on client needs (local and non-local)

Training

  • Individuals are provided paid training.
     
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Qualifications

Basic Qualifications

- High School Diploma or GED

- Minimum 2-year professional experience in Core Businesses processes such as F&A, Supply chain, Healthcare, Customer Service, etc. 

Preferred Skills / Experience

- Bachelor’s Degree or Associate Degree

- Experience using Excel and other standard systems

- Aptitude to support complex products

- Excellent communication (verbal and written), facilitation, and interpersonal skills

- Passion for ensuring a world class user support experience

- Quick learner and adaptable to learn new processes, concepts, and skills

- Excellent organizational and time management skills

- Strong attention to detail, results-oriented, self-directed, and inquisitive

- Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

- Ability to remain neutral and review work as defined by policies and procedures and keeping personal bias aside.

- Analytical skills and attention to detail



What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Locations

AZ - Phoenix,CO - Denver,GA - Atlanta,OH - Columbus,TN - Nashville,TX - Austin,TX - Houston
COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

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