Skip to main content Skip to footer

DE033057-HR Service Delivery Associate

HR Service Delivery Associate | Full time | Experience: 0-2 years
Job No. CXO-133006-S76629 | Quezon City
Apply for this job
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: HR Service Delivery Associate WORK SETUP: Hybrid OVERALL PURPOSE: Entry-Level HR Employee Service Center Representative RESPONSIBILITIES: • Provides quality customer service in response to inquiries made via phone or e-mail from Employees, Managers, HR Business Partners as well as External Business Contacts. • Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information. • Provides accurate information over the phone or via email responses to employees. • Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics. • Accurately and timely logs-in all cases received via phone or e-mail into the case management system. • Identify and assess customers’ needs to achieve satisfaction by the ability to use telephones to answer employees’ questions or assist employees while on the phone with resolution to their inquiry. • Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries. • Resolve call or email inquiry from employees that requires review of payroll, time entry, time off system regarding payroll discrepancies. • Perform research and analysis of time entry, time off, leave of absence or payroll discrepancies and processes appropriate corrections. • Provide employee explanation of employee paycheck: gross pay, net pay, taxes, deductions, W2, W4, Short Term and Long-Term Incentives etc. • Ability to follow standard procedures and scripts. • Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing. • Uses FAQs, scripts and knowledge to assist employees with inquiries. • Creates and documents processes into Desktop Procedures (DTPs), FAQs, and call and email scripts. • Participates in pre and post implementation activities, including Service Rehearsal Testing and User Acceptance Testing. • Participates in continuous improvement workshops and projects. • Other responsibilities, as assigned. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2
SKILL AND QUALIFICATIONS: • Standard HR Service Delivery Profile • At least 6 months of relevant experience

Quezon City

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.