Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : SD-WAN Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Summary
The Network Engineer is responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, including routing, switching, and wireless environments. The role involves working in medium to large-scale networking environments, providing L2/L3 level support, executing changes, and ensuring network stability and performance.
Key Responsibilities
1. Network Operations & Support
Perform day-to-day administration of LAN, WAN, and WLAN infrastructure.
Monitor network performance, availability, and capacity using network tools.
Provide L2/L3 troubleshooting for incidents across routing, switching, and wireless domains.
2. Routing & Switching (Cisco,Juniper)
Configure and troubleshoot:
VLANs, STP, EtherChannel
Layer 3 routing (OSPF, BGP, static routing)
Support Cisco and Juniper devices (routers, switches, SD-WAN if applicable).
3. Wireless Networking (Cisco / Aruba)
Manage and troubleshoot wireless networks:
Aruba Controllers, Access Points, Aruba Central
Cisco Wireless Controllers (WLC) and APs
Handle SSID configuration, RF optimization, authentication issues, and roaming problems.
Ensure wireless coverage and redundancy for enterprise environments.
4. Incident, Problem & Change Management
Handle incidents, service requests, and problem tickets within SLA timelines.
Perform root cause analysis (RCA) for recurring issues.
Execute standard and emergency network changes as per change management process.
5. Network Infrastructure & Implementation
Support deployment and configuration of new network devices.
Assist in network upgrades, migrations, and transformations (e.g., Aruba to Juniper or Cisco upgrades).
Validate network connectivity and performance post-implementation.
6. Documentation & Compliance
Develop and maintain network documentation, SOPs, and runbooks.
Ensure compliance with enterprise security and operational policies.
Update knowledge base and share best practices across teams.
Required Skills & Technical Expertise
Core Networking
Strong understanding of OSI/TCP-IP model
Routing protocols: OSPF, BGP
Switching technologies: VLAN, STP, VTP, trunking
Vendor Technologies
Cisco: Routing, Switching, Wireless, DNAC (preferred)
Juniper: JUNOS CLI, Routing, Switching
Aruba: WLAN Controllers, Aruba Central, Access Points
Wireless Technologies
802.11 protocols (a/b/g/n/ac/ax)
RF fundamentals and troubleshooting
AAA (RADIUS, TACACS), WLAN security
Tools (Good to Have)
Monitoring tools like SolarWinds, Splunk, or similar
Network automation basics (Python/Ansible – optional)
Qualifications
Bachelor s Degree in Computer Science / IT / Electronics or equivalent
3–4 years of experience in enterprise network operations/support role
Certifications (Preferred)
Cisco Certified Network Associate (CCNA)
Juniper JNCIA / JNCIS (preferred)
Aruba Certified Mobility Associate (ACMA) – optional
Jaipur
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.