Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Summary
We are looking for a skilled Omnissa Workspace ONE (UEM) Support Engineer with strong hands-on experience in Android Enterprise, particularly rugged and dedicated devices used in warehouse and frontline environments. The role will focus on day-to-day UEM operations, device enrollment and staging, application and profile management, troubleshooting, and production support, including coordination with OEM vendors such as Zebra and Honeywell.
Key Responsibilities
Workspace ONE UEM Administration
Perform daily administration of Workspace ONE UEM console, including:
Console navigation
Organization Groups (OGs)
Smart Groups
Bulk device and user actions
Support UEM operational tasks across production environments.
Android Enterprise (Rugged / Dedicated Devices)
Manage Android Enterprise Device Owner deployments.
Support Dedicated / Kiosk and Shared Device use cases.
Understand rugged device management concepts for warehouse and frontline operations.
Profiles & Configurations
Configure and maintain device profiles including:
Wi-Fi (EAP / Certificates-based authentication)
Certificates and credential profiles
Device restrictions and security policies
Launcher, kiosk, and locked-down device configurations
Apply configurations consistently across deployment rings and sites.
OEMConfig & OEM Device Management
Configure and support OEMConfig for:
Zebra (MX Framework, DataWedge, scanner settings)
Honeywell OEM configurations
Deploy OEM-specific settings through Workspace ONE profiles.
Application Management
Manage application lifecycle including:
Internal APK deployment
Google Play Store (Public & Managed Play) apps
Managed configurations
App version upgrades, rollbacks, and testing
Implement deployment rings (pilot UAT production).
Device Enrollment & Staging
Support RF / rugged device enrollment using:
QR code and token-based Android enrollment
Zebra StageNow barcode enrollment and staging flows
Coordinate large-scale device rollouts and refresh activities.
Zebra StageNow & MX
Create, test, and deploy Zebra StageNow profiles.
Configure MX settings and integrate StageNow workflows with Workspace ONE.
Validate device behavior post-staging.
Security & Compliance
Configure and maintain:
Compliance policies
Encryption enforcement
Certificates and credential lifecycle
Device access controls
Monitor and remediate non-compliant devices.
Operational Troubleshooting
Provide L2/L3 support for issues such as:
Enrollment failures
Profile and configuration application issues
Application crashes or performance problems
Wi-Fi connectivity and authentication issues
Support production issues impacting warehouse operations.
Logs & Diagnostics
Analyze and collect logs including:
Workspace ONE UEM device and console logs
Android bug reports
Zebra Logger / RxLogger logs
Work with OEM and Omnissa support teams for root cause analysis.
Production & Vendor Support
Provide remote support for warehouses and field sites.
Coordinate with OEM vendors (Zebra, Honeywell) for device-level issues.
Participate in on-call or extended support during business-critical incidents.
Required Skills & Experience
Technical Skills
Hands-on experience with Omnissa Workspace ONE UEM.
Strong knowledge of Android Enterprise, especially rugged/dedicated devices.
Experience with Zebra devices, StageNow, MX framework, and DataWedge.
Working knowledge of OEMConfig (Zebra and Honeywell).
Good understanding of Wi-Fi, certificates, and Android security concepts.
Experience supporting enterprise or warehouse-scale deployments.
Soft Skills
Strong troubleshooting and analytical skills.
Ability to work independently in production environments.
Clear communication with IT teams, vendors, and operational users.
Good documentation and handover skills.
Nice to Have
Experience in logistics, supply chain, retail, or warehouse environments
Exposure to Workspace ONE Access / Conditional Access
Basic scripting or automation exposure
ITIL-based incident and problem management experience
Certifications (Preferred)
Workspace ONE (Omnissa/VMware) certification
Android Enterprise or OEM (Zebra) certifications
ITIL Foundation
Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Intune.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.