Order to Cash Operations Manager
Designation: Order to Cash Operations Manager
Qualifications:CA Inter
Years of Experience:14 to 18 years
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What would you do? You will be aligned with our Finance Operations vertical and will be responsible for Contract Management & Billing is accountable for end-to-end contract-tocash governance, ensuring that contract terms are correctly interpreted, operationalized, and billed, and that revenue is protected through strong controls, accurate billing execution, and disciplined stakeholder management. Contract Governance & Commercial Assurance Ensure contracts, amendments, and renewals are translated into executable billing requirements. Maintain governance for pricing rules, discounting, rate cards, tiering, minimum commits, usage rules, penalties, credits, pass-throughs, and tax clauses. Own billing delivery with SLA adherence—monthly/quarterly cycles, ad-hoc invoicing, adjustments, credit/debit notes. Ensure invoice accuracy, completeness, and compliance with contract and accounting requirements. Reduce billing defects, rework, and disputes via root-cause fixes and preventive controls. Revenue Protection & Controls Identify and mitigate revenue leakage: missed billing, incorrect rates, underbilled usage, unbilled services, incorrect credits. Implement strong controls, maker-checker workflows, and audit trails. Lead internal/external audits. Client & Business Partner Management Act as escalation point for client disputes and high-impact billing issues. Align with Sales/Account teams on contract interpretation and commercial exceptions. Communicate billing health, risks, and recovery plans to leadership and clients.
What are we looking for? Functional / Domain Contract-to-Cash (C2C), Billing Ops, Contract governance, Pricing models Revenue assurance / leakage management Dispute management and client escalation handling Internal controls / audit readiness (SOX knowledge preferred) Reconciliation and period-close support Leadership & Behavioral Executive stakeholder management & influence without authority Strong judgment and risk-based decision making Structured problem-solving and root cause analysis Ownership mindset, attention to detail, and accountability culture Systems (examples — tailor to your environment) ERP: SAP / Oracle / Dynamics Billing platforms: Zuora / Amdocs / Aria / custom billing engines CRM: Salesforce Reporting: Power Bl / Tableau / Advanced Excel Workflow: ServiceNow/Jira (optional) Experience & Education (Typical) 14-18+ years in billing operations / contract management / revenue operations / finance ops 5+ years leading large teams and cross-functional programs MBA/CA(not mandatory depending on org) • Functional / Domain Contract-to-Cash (C2C), Billing Ops, Contract governance, Pricing models Revenue assurance / leakage management Dispute management and client escalation handling Internal controls / audit readiness (SOX knowledge preferred) Reconciliation and period-close support • Systems (examples — tailor to your environment) ERP: SAP / Oracle / Dynamics Billing platforms: Zuora / Amdocs / Aria / custom billing engines CRM: Salesforce Reporting: Power Bl / Tableau / Advanced Excel Workflow: ServiceNow/Jira (optional)
Roles and Responsibilities: Contract Management Responsibilities Review new deals, SOWS, MSAs, amendments for billing impact. Translate legal/commercial language into billing rules and operational requirements. B. Billina Responsibilities Billina Setup & Configuration Governance Ensure correct customer setup. Accuracy Own invoice generation, validation, approvals, and dispatch. Ensure correct application of taxes, FX, minimums, proration, and contractual credits. Adjustments & Credits Approve credit notes, rebills, and corrections with full audit trail and justification. Ensure compliance with delegation of authority (DoA). Dispute / Query Management Define workflow for billing disputes: triage, investigation, resolution, root cause elimination. Monitor dispute aging, prevent recurrence, and improve first-time-right billing. Period Close Support Partner with Finance for accruals, revenue true-ups, and billing-to-revenue reconciliations. Provide billing evidence and reports for month-end/quarter-end close. C. Controls, Compliance & Audit Responsibilities SOX / Internal Controls Maintain controls around billing approvals, master data, rate changes, and revenue recognition inputs. Audit Readiness Ensure traceability from contract pricing — invoice — GL posting (where applicable). Lead audit walkthroughs, sampling support, evidence collection, and remediation actions. Risk Management Identify operational and commercial risks (e.g., non-standard pricing, manual billing dependency). Build mitigation plans and governance to reduce dependency on individuals/manual steps. D. Operational Excellence & Transformation Process Standardization Define SOPs, playbooks, and standard templates for contract interpretation and billing checks. Metrics & Performance Management Own KPI dashboard: Billing accuracy % / First-Time-Right, Dispute rate and dispute aging, On-time billing 96, Revenue leakage recovery, Credit note rate, Cycle time from usage, close to invoice. Automation & Systems Enhancement Drive automation (billing validations, exception rules, workflow approvals). Partner with IT/Product teams for system fixes and improvements. Continuous Improvement Run root cause analysis on top billing defects. Implement preventive controls and reduce "firefighting." E. People Leadership Lead managers/team leads across contract operations and billing execution. Ensure training, cross-skilling, and backup coverage for critical process.
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