💼 Role Overview

We are seeking a talented Salesforce Business Analyst to join the Business & Technology Integration team. In this role, you will analyze business processes, identify organizational needs, and design technology-driven solutions that align business objectives with Salesforce capabilities.

You will work closely with stakeholders, contribute to strategic decision-making, and collaborate across multiple teams to deliver impactful business transformation initiatives.

🚀 Key Responsibilities

• Analyze current business processes, systems, and operational models.

• Gather, document, and synthesize business and technical requirements.

• Design future-state business processes and technology solutions.

• Develop detailed process maps and business documentation.

• Collaborate with stakeholders to align business needs with Salesforce solutions.

• Support business transformation and continuous improvement initiatives.

• Provide insights and recommendations to enhance project scope and solution effectiveness.

• Analyze data trends, customer feedback, and operational metrics to improve outcomes.

• Collaborate across multiple teams and contribute to key business and technical decisions.

• Mentor and support junior team members by sharing knowledge and best practices.

🛠️ Required Skills & Experience

• ✅ Salesforce Business Analysis — 4+ years

• ✅ Stakeholder Management & Cross-Team Collaboration — 4+ years

• ✅ Decision Making & Problem Solving — 4+ years

• ✅ Leadership & Team Collaboration — 3+ years

• ✅ Intermediate proficiency in:

  • Business Process Analysis Tools

  • Salesforce Development

  • Business Process Design

  • Requirements Analysis

  • Business Model Strategy

🌎 Additional Requirements

• 🇺🇸 Advanced English proficiency (written and spoken)

• 🏢 Hybrid work model

• 📍 Locations:

  • Monterrey

  • Mexico City

Monterrey

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