Senior HR Service Delivery Analyst – Accounts Payable & Benefits | Advanced Portuguese
HR Service Delivery SR Analyst – Pago a Proveedores Beneficios
Descripción del puesto:
El puesto tiene como principal responsabilidad asegurar la correcta gestión operativa y el cumplimiento de SLA en el circuito de consultas y requerimientos vinculados a proveedores de Beneficios.
¿Qué desafíos te esperan?:
- Administrar la casilla de mails de la vertical.
- Clasificar los mails por criticidad y prioridad.
- Asignar los casos al equipo y dar seguimiento.
- Asegurar cumplimiento de SLA y calidad de respuesta.
- Responder por mail casos de alta/mediana complejidad.
- Escalar casos críticos cuando corresponda.
- Detectar recurrentes y proponer mejoras (templates, reglas, automatizaciones).
- Mantener trazabilidad en las herramientas definidas.
Perfil que buscamos:
Buscamos una persona ordenada y resolutiva, con buen criterio para priorizar y gestionar volumen alto de solicitudes. Debe tener una comunicación escrita clara y formal, orientación a resultados y foco en el cumplimiento de SLA. Valoramos la autonomía para tomar decisiones operativas, la capacidad de coordinar con el equipo para asignar y dar seguimiento a los casos, y la flexibilidad para adaptarse a cambios de proceso, herramientas o prioridades.
Cultura y Beneficios:
En Accenture, la igualdad impulsa la innovación. Fomentamos el desarrollo profesional y el crecimiento continuo a través de capacitaciones, certificaciones y proyectos desafiantes para avanzar en tu carrera.
Un lugar de trabajo único, descubrí los beneficios que tenemos para vos:
✨ Pedidos Ya
🩺 Prepaga Swiss Medical sin costo para vos y tu grupo familiar primario
💻 Reintegro de Conectividad
💪 Gimnasio 100% Bonificado
🏖️ Flexibilidad de saldo de vacaciones
🗓️ Jornada Flex
📝 Certificaciones bonificadas
🎁 Día de cumpleaños libre
🏆 Bonos
🎉Accenture Days: 5 días extra libres al año.
💼 Paquete de beneficios flexibles
👨👩👧👦 Licencias de Paternidad & Maternidad Extendida
💰 Ayuda Económica para Guardería y muchos +
Te esperamos en un equipo cálido, colaborativo y con foco en la mejora continua, donde tendrás espacios reales para proponer y crecer. Serás parte de un equipo que trabaja con personas de distintos países y áreas, con herramientas y capacitaciones constantes para seguir aprendiendo en el día a día.
Requisitos:
- Experiencia con circuitos de proveedores/pagos/facturación (excluyente)
- Experiencia en HR Operations
- Experiencia con volumen alto, bandejas compartidas y SLA.
- Manejo de Google Workspace
- Excel intermedio/avanzado.
- Deseable: herramientas de seguimiento (JIRA o similar).
Buenos Aires
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