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Payroll Operations Team Lead

Job Location: MN - Minneapolis

Regional Description: Midwest

Job Number: 00670657


- Job description


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


The Payroll Operations Team Lead supervises payroll representatives, ensuring that all US payroll and tax processes are executed appropriately and in a timely manner. They are the subject matter expert and escalation point to resolve issues and continuously look to improve accuracy and the employee experience. The Payroll Team Lead optimizes the contribution of the team through coaching, counseling and mentoring activities as well as manages the client payroll relationship and partners with multiple vendors to ensure accurate and efficient processing. This individual provides and implements workable solutions to business issues problems with minimal management involvement. They conduct work planning, estimation and prioritization of all payroll processes to optimize team performance.


Payroll is large, complex with 110,000 employees in 50 states.


Key responsibilities:

  • Leads and monitors day to day operations within area of responsibility
  • Provides indirect supervision to Offshore Service Line Delivery Teams as required to align team's to performance standards
  • Ensures accurate completion of all payroll processes and ensures Service Level Agreements are met or exceeded by monitoring work and delegating assignments as needed
  • Develops, implements and maintains quality controls
  • Manages 3-5 direct reports
  • Professionally interacts with the client in a multi vendor environment
  • Provides relevant statistics and reporting
  • Prepares work schedules to ensure appropriate coverage and workload
  • Backs up team members during vacation and/or high volume work efforts and acts as escalation point
  • Trains team members on new or enhanced operation procedures and policies
  • Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs
  • Monitors and updates client systems
  • Executes testing of tools, processes, or system
  • Provides operational subject matter expertise on new client policies and projects
  • Utilizes work plans to develop process documents, job aids, communications procedures

Basic  Requirements

  • 5 years of payroll processing experience in a multi state environment
  • 5 years of payroll tax processing experience in a multi state environment including quarterly and annual filings as well as amendment processing
  • 2 years management supervisory experience
  • Min 5 years of Advanced computer literacy e.g. Microsoft Office particularly excel , SharePoint, HRIS systems, HR Reporting systems

Ability to work some holidays and flexible hours when necessary to ensure payroll delivery

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.


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