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Accenture Flex - Application Support Engineer

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00645868

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- Job description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company.    Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists. 

 

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.  In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.  You will receive competitive rewards and access to benefits programs and world-class learning resources. 

 

The Compliance, Security and Investigations operations team assists legal teams by providing deep technical solutions to highly complex and real world impacting problems. We manage the systems that power law enforcement response, transparency reporting and other front-line outreach and compliance functions.

 

The candidate should be able to demonstrate comfort in following areas:

(1) maintaining internal solutions for issues and permission management at scale,

(2) troubleshooting and triaging tasks to appropriate departments,

(3) identifying knowledge gaps, create knowledge base articles based on the findings and document tasks,

(4) familiar with follow the sun support model.

 

Responsibilities

  • Maintain workflows for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timeline.
  • Use your existing technical/software support/business application support experience to troubleshoot and resolve issues prior to reaching the development tier.
  • Use your acquired knowledge of client's systems and tools to develop and deliver tool-training presentations.
  • Create communication posts for urgent issues or work progress updates.
  • Organize, maintain, and audit cross-team permissions frameworks
  • Serve as an escalation point for frontline systems issues.
  • Work closely with cross functional teams to understand processing and operational needs.
  • Able to manage online queues and reply to internal customers via email.

    Basic Qualifications

    • Bachelor’s Degree or equivalent experience.
    • Minimum of 3 years technical support, business application support or closely related experience.
    • Minimum of 3 years experience in tech help support, debugging and triage
    • Minimum of 3 years experience in documenting tasks and creating knowledge base articles. 

    Preferred Qualifications

    • Project management experience.
    • An understanding of social media and social networking service
    • Must have objective judgment and ethical standards.
    • Practical experience with the Microsoft Office Suite, (Excel, Power Point, Word).
    • Ability to multitask and work in an unstructured environment of fast growth and ambiguity.
    • Communication and business writing skills

      Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

       

      Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

       

      Equal Employment Opportunity

      All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

       

      Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

       

      Accenture is committed to providing veteran employment opportunities to our service men and women.  

       

      Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).  

       


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