A rising tide of costs
The revenue mix is shifting for post and parcel organizations. The ratio of mail to parcels has declined and labor, transportation and rental costs are increasing. Based on Accenture research, during the last two reported financial years the majority of post and parcel organizations have seen a steep rise in their core expenses.
Five actions for the future
To become more competitive and profitable in an era of constant disruption, post and parcel organizations must be prepared to take action. From focusing on value to taking advantage of new technologies, our research has identified five key steps for the future.