Conversational AI helping citizens
Always-available virtual advisers engage and support citizens, delivering easy and personalized service. For example, people could receive career advice and benefits recommendations. Or they could authenticate and enroll in benefits using voice or face biometrics without the need to provide any ID.
Conversational AI enabling caseworkers
Bots work alongside caseworkers to automate standard case management and direct efforts to discovering and addressing high-risk cases. AI will provide the opportunity to reskill the workforce, moving workers away from routine tasks to focus on higher-value, more rewarding activities.
Conversational AI advising leaders
Virtual advisors support managers and leaders by providing new insights. AI can simplify reporting, allow verbal information requests and help direct resources to areas of need.