Conversational AI helping citizens
Always-available virtual advisers engage and support citizens, delivering easy and personalized service. For example, people could receive career advice and benefits recommendations. Or they could authenticate and enroll in benefits using voice or face biometrics without the need to provide any ID.
Conversational AI enabling caseworkers
Bots work alongside caseworkers to automate standard case management and direct efforts to discovering and addressing high-risk cases. AI will provide the opportunity to reskill the workforce, moving workers away from routine tasks to focus on higher-value, more rewarding activities.
Conversational AI advising leaders
Virtual advisors support managers and leaders by providing new insights. AI can simplify reporting, allow verbal information requests and help direct resources to areas of need.
Citizens would like government to deliver more artificial intelligence-enabled services, but they aren’t confident it can be done ethically. That’s a trust issue, which CIOs can help solve by requiring AI fairness.
RELATED: Accenture’s Ryan Oakes and Rick Webb discuss recent research that uncovered citizen’s views on government use of AI in a recent Government Technology article, Answering the Call for Responsible AI in Government.