Technical Requirements and Qualifications:

Technical Knowledge

You should have hands-on exposure or working knowledge in:

• WAN, LAN, and network fundamentals (OSI layers, TCP/IP)

• Protocols: HTTP, HTTPS, FTP, SSH, Telnet

• Technologies: Ethernet, MPLS, ADSL, SDH, IPVPN, VoIP

• Basic understanding of routing protocols such as BGP and OSPF

• Incident management in a NOC or technical support environment

• Exposure to Cisco or Juniper devices is an advantage

• Understanding of Cloud, Security, or Contact Centre technologies is a plus

Experience

• 2–4 years in Technical Support, NOC, Telecom Support, or Service Desk roles

• Experience in handling network incidents and troubleshooting connectivity issues

• Familiar with ITIL or structured incident management processes

Certifications (Good to Have)

• CCNA / CCNP

• ITIL Foundation

• Juniper, CISSP (advantage)

Language Requirement

• Fluent in English plus one of the following: Malay language

What Makes You Successful in This Role

• Strong problem-solving skills and ability to work under pressure

• Customer-focused mindset with a sense of urgency

• Ability to multitask and manage multiple incidents at once

• Good communication skills to explain technical issues clearly to customers

• Independent, proactive, and a strong team player

• Comfortable working in shift environments

#LI-GM

Kuala Lumpur

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