Technical Requirements

• Operating Systems: Advanced proficiency in Linux administration.
• Monitoring & Observability: Expert-level knowledge of Dynatrace (APM, Infrastructure monitoring) and Splunk (log management, dashboarding, and alerting).
• ITSM Tools: Hands-on experience with ServiceNow (integrations, CMDB, or workflow automation).
• DevOps Skills: Solid understanding of CI/CD pipelines, scripting (Python/Bash), and automation tools (Ansible/Terraform).
• Managed Services: (Preferred) Previous experience working within an IT Managed Service (MSP) environment, understanding the nuances of SLAs and multi-tenant support.

Core Competencies

• Communication: Excellent verbal and written English skills are mandatory.
• Strategic Planning: Ability to look beyond daily tasks to define a long-term roadmap for the Tooling department.
• Conflict Resolution: Experience managing remote teams and navigating cultural nuances in a multi-country setup.
• Adaptability: Comfortable working in a fast-paced environment with evolving priorities.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of technical experience in Tooling, Monitoring, or System Administration.
• 2+ years of experience in leadership or senior role overseeing engineering talent.

Ho Chi Minh City

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