Business Analyst – Transformation & Conduite du Changement (H/F)
Business Analyst – Transformation & Conduite du Changement (H/F)
Dans un contexte de transformation des organisations et d’évolution des environnements opérationnels, nous recherchons un(e) Business Analyst orienté(e) Transformation et Conduite du Changement pour accompagner des programmes à forts enjeux, notamment dans le secteur de l’aéronautique.
Vous interviendrez au cœur des transformations, en lien étroit avec les équipes métiers, projets et opérationnelles, afin de structurer les évolutions organisationnelles, accompagner les changements et sécuriser l’adoption des nouveaux processus, outils ou modes de fonctionnement.
Votre rôle consistera à faire le lien entre stratégie, projets et adoption par les équipes, en veillant à ce que les transformations produisent un impact concret et durable sur la performance opérationnelle et l’expérience client.
🎯 Vos missions
• Contribuer à la structuration et au pilotage de programmes de transformation (PMO, suivi des jalons, coordination des parties prenantes)
• Recueillir et formaliser les besoins métiers et opérationnels
• Réaliser des analyses d’impacts organisationnels et opérationnels liés aux transformations
• Définir et mettre en œuvre les stratégies et plans de conduite du changement
• Concevoir et déployer des dispositifs d’accompagnement : communication, ateliers, formations, supports d’appropriation
• Animer des ateliers métiers et faciliter la co-construction des solutions avec les parties prenantes
• Mettre en place et suivre des indicateurs de performance et d’adoption (KPI, reporting, tableaux de bord)
• Contribuer à l’optimisation des processus opérationnels, notamment dans les activités Customer Services
• Accompagner les équipes dans l’appropriation des nouveaux outils, processus ou organisations
• Suivre les plans d’actions visant l’amélioration continue de la performance opérationnelle et de l’expérience client
#LI-EU
🧩 Profil recherché
• Formation supérieure (école d’ingénieur, école de commerce ou université)
- Expérience en transformation, gestion de projet ou conduite du changement
• Expérience en business analysis ou data management est un plus
• Bonne compréhension des dynamiques de transformation des organisations
• Maîtrise des méthodologies de change management (analyse d’impact, stakeholder management, plan d’accompagnement)
• Capacité à animer des ateliers, fédérer les parties prenantes et faciliter la prise de décision
• Bonne maîtrise des outils de pilotage, de reporting et d’analyse de performance
• Excellentes capacités d’analyse, de synthèse et de communication
• Autonomie, rigueur et esprit collaboratif
Une expérience dans le secteur aéronautique (programmes industriels, MRO, support en service, environnements normés) serait un véritable atout.
📍 Pourquoi nous rejoindre
• Participation à des programmes de transformation structurants
• Diversité des missions et des contextes clients
• Interventions sur des enjeux stratégiques dans l’aéronautique et l’industrie
• Développement d’expertises en transformation, change management et performance opérationnelle
• Environnement stimulant favorisant l’initiative et l’apprentissage
• Accompagnement dans la montée en compétences et l’évolution de carrière
• CDI
Blagnac
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