Security Operations Delivery Excellence Lead
We Are
Accenture Security helps organizations prepare, protect, detect, respond, and recover across the full security lifecycle. Cybersecurity challenges differ across industries and client environments, so we bring global expertise, advanced technologies, and proven delivery models to create integrated solutions tailored to each client’s needs. Whether we’re defending against known attacks, detecting and responding to emerging threats, or operating a full security operations capability, we help clients build cyber resilience so they can grow with confidence.
You Are
You’re a security leader who is energized by outsmarting adversaries and strengthening defenses. You combine deep cyber operations expertise with strong client relationship management, and you can translate technical realities into executive-level insights and decisions. You thrive in a fast-paced, team-oriented environment, bring structure to ambiguity, and lead with a service mindset. You’re comfortable guiding both technical and non-technical stakeholders—especially when stakes are high—while building teams, improving operations, and driving outcomes.
The Work
As a Security Operations Delivery Excellence Lead in Security Operations, you will lead day-to-day SOC delivery for external clients—during service transition and in steady-state (“run”) operations—ensuring consistent, high-quality detection and response outcomes. You will oversee threat monitoring and cyber defense services to protect corporate environments from advanced and targeted attacks. You’ll work closely with SOC analysts, incident responders, engineers, and client stakeholders to strengthen resiliency through detection engineering, threat hunting, intelligence infusion, and continuous improvement.
Key Responsibilities
• Serve as the Service Delivery Leader and SME for SOC operations, ensuring operational excellence and contractual alignment.
• Provide leadership and technical guidance across SIEM platforms, with strong hands-on knowledge of Splunk and Microsoft Sentinel/XDR, including:
o Architecture and operational optimization
o Log source onboarding and integration
o Correlation rule/use-case development and tuning
o Troubleshooting and performance improvements
• Lead and coordinate incident response management, including high-severity incidents, ensuring effective cross-team collaboration between client and Accenture stakeholders.
• Own operational governance including daily operations, escalation management, staffing/resource planning, and service quality.
• Manage and report on contractual performance (KPI/SLA), including weekly/monthly reporting and executive-ready service review materials.
• Build and sustain strong client relationships, acting as a trusted advisor and the senior escalation point.
• Provide executive updates to client leadership on:
o Risk posture and incident trends
o Service performance and operational health
o Improvement roadmap, automation progress, and key decisions required
• Champion continuous service improvement, including process maturity, detection improvements, and automation opportunities.
• Support business development, including RFP/RFI responses, solution shaping, and transition planning.
• Lead people priorities: coaching, performance management, recruiting support, training, retention, and building a culture of learning and accountability.
What You’ll Need
Basic Qualifications:
• Minimum of 10 years of experience in information/cyber security with a focus on security operations, SIEM-based monitoring, threat detection, and incident response.
• At least 5 years in a senior leadership/management role leading security operations teams, including onshore/offshore delivery models.
• Demonstrated expertise with enterprise SIEM tools, specifically Splunk and Microsoft Sentinel/XDR (design, onboarding, correlation/use-case development, tuning, and troubleshooting).
• Strong experience in threat hunting and detection engineering using frameworks such as MITRE ATT&CK.
• Proven incident response leadership, including handling complex, high-impact incidents and driving effective remediation.
• Significant experience managing client stakeholders as a primary contact—handling escalations, setting expectations, and maintaining trust.
• Strong governance and reporting experience, including KPI/SLA management, contractual reporting, and executive-level service reviews.
• Excellent communication skills with the ability to deliver clear, concise executive updates and translate technical details into business impact.
• Experience contributing to RFP/RFI responses, solution shaping, transitions, and operationalizing new services.
• Strong documentation habits and operational discipline, including runbooks, playbooks, and structured root cause analysis.
• Availability to work Eastern Standard Time (EST) business hours.
• Bachelor’s or Master’s degree in Computer Science, Information Security, or Engineering.
• English is required for this position as this role will regularly interact with stakeholders across Canada, US, and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Bonus Points
Preferred Qualifications:
• Security certifications such as CISSP, CISM, or equivalent.
• Prior experience in a professional services/consulting environment, managing complex client engagements at scale.
• Experience driving automation/orchestration and advanced analytics within SOC operations to improve efficiency and detection quality.
• Experience facilitating or leading tabletop exercises, crisis communications, and executive stakeholder briefings.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $99,450 to $209,900
Ottawa, Ontario
Calgary, Alberta
Montreal, Quebec
Toronto, Ontario
Vancouver, British Columbia
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.