Dynamics 365 Customer Engagement Architect
Role: Dynamics 365 Engagement Architect Manager, Microsoft Business Group
Location: London
Career Level: Manager
Travel: Flexibility to travel to client sites
As a team:
Accenture offers a unique opportunity for impact and career growth. In AMBG you will be part of a unique joint venture with Microsoft of over 80,000 professionals, 20 times Microsoft Global SI Partner of the Year, and recognised as a leader across categories including AI and Business Applications by analysts including Everest Group, Forrester, and IDC.
We also offer our clients a complete partnership at every stage of their sales transformation journey from defining customer strategy through delivery of technology and into a managed service or even outcome-based customer operations offerings
Generative and agentic AI presents a huge opportunity for our clients to reinvent sales and service.
This is a high growth area for the Accenture Microsoft Business Group (AMBG), triggered by Microsoft’s significant investments in AI via Copilot and agents, and the continued expansion of the Dynamics 365 platform. As a result, we have created a new Architect Manager role to help our clients discover and assess the potential of the Microsoft Customer Engagement solutions, and to develop the architecture and roadmap required to deliver the platform across their organisation.
As a Technical Architect Manager, you will:
Have a highly visible role, envision and design innovative solutions and services for Accenture's enterprise clients
You will act as a trusted advisor
Take ownership of the solution from early-stage meetings through the delivery lifecycle
We are looking for the following skills and experience:
Confident operating as the lead architect for Microsoft Dynamics 365 Customer Engagement solutions, including core sales and service and adjacent areas.
Client focus: experience leading client envisioning and solution assessment workshops to define high level architecture and technology roadmaps.
Collaboration: draw in SMEs across the Accenture Microsoft Business Group and Avanade with expertise in key areas including Dynamics 365, Microsoft 365, Azure Data & AI, and Security.
Orchestrate our offshore architects and delivery centres to shape winning solutions.
Partner with our customer strategy & consulting teams to shape innovative roadmaps that deliver rapid value for our clients.
Thought leadership: as a knowledgeable member of the Microsoft Dynamics 365 community, you work with the Microsoft tech specialists and GBBs to bring latest innovations to our team and our clients.
Set yourself apart with the following Technical Skills:
Proven experience of Customer Engagement solutions including Dynamics 365 Sales and Service
Ability to use and understand Power Platform and Copilot Studio to develop AI-first solutions to client problems
Proven history of working with key ISVs in the sales and service categories
A strong knowledge of Azure integration services and AI services
What’s in it for you:
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ holiday per year, car allowance, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services, we are known for.
Closing Date for Applications:
31/08/2026
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
London
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.