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Cloud Operations Lead Engineer

Infra Managed Service Team Lead/Consultant | Mid-Level | Full time
Job No. R00306582 | Cheltenham
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Role: Cloud Operations Lead Engineer

Location: Cheltenham  

Salary: Competitive salary and package dependent on experience + shift work 

Career Level: We are hiring at Specialist level

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirement

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.   

   

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.    

   

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO   

The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.    

This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota.   We anticipate this to commence within the first 3 months of joining.

As a Cloud Operations Lead Engineer you will be responsible for:   

  • Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.

  • Lead the support engineers during a shift, and be the coordinator and lead contact for any critical escalations with third parties and users.

  • Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.

  • Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.

  • Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.

  • Follow documented runbooks and procedures for high-priority incident management for potential.

  • UK critical workloads, and identify areas for runbook improvement.

  • Provide mentoring to junior engineers and supporting a culture of team skills growth.

#LI-EU

The following skills and experience are essential for this role:  

  • Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.

  • Experience of overseeing or leading teams

  • Experience with IaC tools including TerraForm

  • Experience with Kubernetes, including troubleshooting issues with container-hosting platforms

  • Experience with troubleshooting issues and identifying potential bugs or failures

  • A willingness to learn new deep skills in air-gapped cloud architecture and operations

  • Experience in a production support / operations role to ensure a live service for users

  • Experience with understanding network architectures and troubleshooting network-related issues using Linux tools

  • In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability

What is in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Closing Date for Applications: 31st May 2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Cheltenham

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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