Professional & Technical Skills: As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experience and optimize contact centre operations. Your responsibilities will include:

· Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities.

· Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics.

· Customer segmentation and behavioural analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies.

· Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making.

· Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies.

· Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms.

· Working with unstructured data (text, audio, emails, chat, others) to build robust AI/ML pipelines and solutions.

This role offers the opportunity to work on cutting-edge AI and data science techniques, driving real-world impact in the contact center space.

About Our Company | Accenture

Hyderabad

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