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Order to Cash Operations Specialist/Team Lead

Collections Support Team Lead/Consultant | Full time | Experience: 5-10 years
Job No. R00293163 | Multiple Locations
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RESPONSIBILITIES:

  • Overall OTC Deductions & Ageing reporting
  • Escalation handling from Sales and Account Coordinators
  • Next level escalation in managing queries from critical vendors
  • Works with Treasury for decision on priority vendors/payments
  • Production Supervision and Support        
    •    Coordinates individual and team work assignments 
    •    Monitors work load balancing 
    •    Supports high quality work through a positive environment 
    •    Monitors team members performance with the focus on improvement
          Service Level Agreements and Performance Metrics
    •    Ensures individual and team service levels are met or exceeded 
    •    Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements 
    •    Front line contact for questions or issues surrounding service levels     
  • Quality
    •    Participates in providing feedback to the Quality team for improvement suggestions 
    •    Works with auditing resources on individual and team error trends 
    •    Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
  • Performance Management
    •    Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period 
    •    Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

SKILL AND QUALIFICATIONS:

  • Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
  • with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
  • With at least 7 to 8 years of OTC/Accounts Receivable experience
  • With 2 years of supervisory experience
  • Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
  • Willing to work in any shifts i.e. night shift, graveyard schedule etc.
  • Good communication skills

#LI-PH

Quezon City

Mandaluyong City

Taguig

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