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業務改革BPOプロジェクトメンバー / オペレーター(地域・職種限定)- オペレーションズ コンサルティング本部

Bus Process Delivery Associate | Full time
Job No. R00292521 | Fukuoka
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◆仕事内容
BPOプロジェクトにおける業務オペレーションを専門とするポジションです。
特定会社の人事業務(給与/福利厚生/社会保険など人事事務業務領域)、経理業務(支払処理、決算事務、売掛金管理等、経理事務領域)・コンタクトセンターのオペレーションの実行をご担当いただきます。
ご参画いただくプロジェクトは、これまでの経験とスキル、バックグラウンドに合わせて決定します。
◆所属部門について
アクセンチュアのオペレーションズ コンサルティング本部 サービスデリバリーグループでは、クライアントの収益拡大やコスト削減といった経営目標の実現を目指し、業務プロセス改革のコンサルティングから業務プロセスのアウトソーシング(BPO)まで、End to Endのサービス提供を行っています。
◆プロジェクト例
・人事・給与・総務事務の効率化プロジェクト(給与手当関連事務、社会保険関係事務、人事情報管理、運用マニュアル作成・更新 等の実務運用をしつつ、業務プロセスの再構築等で全体工数の効率化を担う)
・経理業務の自動化推進プロジェクト(支払業務の一部を自動化し、工数削減した上で実務運用を担う)
・自動運転車両の監視/遠隔操作業務、カスタマサポートプロジェクト(オペレーションをしつつ、カスタマーエクスペリエンスの向上を担うグローバルプロジェクト)


※転居を伴う地域異動はございません。

◆必須要件:

・ビジネスレベルの日本語能力
・Microsoft officeスキル(目安:中級レベル以上)VLOOKUP/IF関数など
・Outlookメール/Teamsチャットでのコミュニケーションやそれに相当する経験
・チーム作業経験

◆歓迎要件:

・BPOの現場経験(実務・運営含む)
・人事の実務の経験
・社会保険業務の経験
・給与計算の経験
・社労士の有資格者
・経理の実務の経験
・コンタクトセンターの経験(電話/メール/チャット)
・オンラインゲームのテスター業務(ご趣味がオンラインゲームの方も歓迎)
・英語ビジネスレベル(会話含む)

Fukuoka

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