Skip to main content Skip to footer

Application Support Engineer

Application/Cloud Support Senior Analyst | Full time | Experience: 2-5 years
Job No. ATCI-5538807-S2021386 | Bengaluru | Required Skill: Google Cloud Platform (GCP)
Apply for this job
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Google Cloud Platform (GCP)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a Cloud Operations Engineer to support and manage Google Cloud Platform (GCP) environments with strong expertise in Infrastructure as Code (Terraform) and Windows Server operations. The role focuses on 24 7 CloudOps, operational stability, automation, and incident/change management in enterprise production environments.
Roles & Responsibilities:
GCP Cloud Operations:
- Operate and support GCP IaaS services, primarily Compute Engine, VPC, IAM, Cloud Monitoring, and Cloud Logging
- Manage production and non-production GCP environments with strict SLA/SLO adherence
- Perform incident, change, problem, and RCA activities following ITIL processes
- Support VM lifecycle activities: provisioning, decommissioning, resizing, snapshots, and backups
- Troubleshoot GCP networking issues (subnets, routes, firewall rules, VPN / Interconnect)
Infrastructure as Code – Terraform:
- Provision and manage GCP infrastructure exclusively through Terraform (no manual console changes)
- Execute Terraform plans, applies, drift remediation, and troubleshooting
- Maintain and update Terraform modules, variables, and state files
- Support CI/CD pipelines for IaC deployments (Cloud Build / GitHub-based workflows)
Windows Server Operations:
- L2/L3 support for Windows Server (2019 / 2022) hosted on GCP
- Windows OS administration including:
o Patching and reboot coordination
o Active Directory domain integration
o User, service account, and group management
o RDP / IAP access troubleshooting
- OS-level hardening, antivirus agent health checks, and compliance validation
- Performance monitoring and capacity management for Windows workloads
Monitoring, Security & Compliance
- Configure and monitor alerts using Cloud Monitoring
- Handle audit and compliance requirements (access reviews, policy validation)
- Ensure adherence to security baselines and enterprise standards
- Participate in DR drills and high-availability validation activities
Collaboration & Documentation:
- Work closely with application teams, architects, and security teams
- Maintain operational runbooks, SOPs, and KT documentation
- Participate in onboarding, KT sessions, and transition activities

Professional & Technical Skills:
Must Have Skills:
- 4–7 years of hands-on experience in Cloud Operations / Managed Services
- Strong experience with Google Cloud Platform (GCP)
- Hands-on expertise in Terraform (IaC) in production environments
- Solid Windows Server administration skills (2019 / 2022)
- Experience with ITIL processes – Incident, Change, Problem Management
- Good understanding of cloud networking and IAM concepts
Good to have Skills:
- Exposure to GKE / container-based workloads
- Basic scripting knowledge (PowerShell / Bash)
- Familiarity with monitoring & logging tools
- Experience in telecom or large-scale enterprise environments

Certifications (Preferred):
- Google Associate Cloud Engineer / Professional Cloud Ops Engineer
- Terraform Associate
- Microsoft Windows Server / Azure Fundamentals (optional)

Additional Information:
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Shift: 24 7 rotational / on-call support (managed services)
15 years full time education

Bengaluru

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.