Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : Dynatrace Administration
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Primary Skill: Observability & AIOps
Secondary Skill: GenAI / Agentic AI for Operations
Role Summary
Responsible for leading the design, implementation, and operation of enterprise observability platforms, with a strong focus on AI driven, observability led operations.
Accountable for enabling reliable, scalable, and intelligent Run operations through observability, automation, AIOps, and agentic AI capabilities across client and enterprise environments.
Acts as a technical lead and force multiplier, enabling delivery teams to reduce noise, improve MTTR, and embed AI enabled operational workflows at scale.
Key Responsibilities
Resource needs to be AI Ready
Observability Platform Leadership
Lead end to end observability design and implementation across metrics, logs, traces, events, synthetics, and user experience
Provide hands on technical leadership across multiple enterprise observability platforms
Define and standardize cross tool observability frameworks to reduce fragmentation
Enable topology discovery, dependency mapping, and actionable dashboards for Ops, SRE, and leadership
AI, AIOps & Agentic Operations
Apply AIOps techniques including anomaly detection, event correlation, noise reduction, and predictive incident prevention
Leverage GenAI for operational use cases, including:
o Incident summarization
o Root cause analysis assistance
o Runbook generation
o Knowledge base enrichment
Design and operationalize agentic AI workflows (diagnostic, orchestration, remediation agents)
Enable semi automated and automated remediation through integrations and workflows
Automation & Engineering Enablement
Drive automation of deployments, health checks, upgrades, and routine operational tasks
Implement self healing and auto remediation workflows using automation and CI/CD integration
Embed observability and AI capabilities into cloud native and CI/CD architectures
Collaboration & Delivery Enablement
Partner with SRE, DevOps, Security, and Application teams to improve reliability and performance
Act as an enablement lead, coaching teams on observability, AI, and agentic operations
Translate technical signals into business relevant outcomes (stability, resilience, velocity)
Required Skills & Experience
Observability & Tools
7+ years hands on experience across multiple (3+) observability platforms, such as:
o Dynatrace
o Datadog
o New Relic
o Splunk (Enterprise / ITSI / Observability Cloud)
o Prometheus / Grafana
Strong knowledge of:
o Metrics, logs, traces, events
o Alerting strategies and noise reduction
o Topology and dependency mapping
o ITSM integrations (e.g. ServiceNow)
AI / GenAI / Agentic AI
Practical experience applying AIOps and ML for operations
Working knowledge of:
o LLM fundamentals
o Prompt engineering for Ops use cases
o AI assisted troubleshooting workflows
Experience or strong exposure to agent based / agentic AI models, including orchestration concepts
Cloud, Data & Automation
Strong knowledge of AWS / Azure / GCP, containers, Kubernetes, and microservices
Experience with telemetry pipelines, time series data, and streaming architectures
Proficiency in Python and/or Java/Go for automation and integrations
Experience with IaC and automation tools (Terraform, Ansible, Jenkins or equivalent)
Professional Skills
Strong client and stakeholder management capability
Structured problem solving and critical thinking
Ability to explain technical and AI concepts in business language
Outcome driven mindset focused on MTTR, noise reduction, and operational resilience
Career Level Expectations CL7
Operates independently with accountability for complex, cross platform initiatives
Acts as a technical authority within observability and AI enabled operations
Influences operating models combining human + AI + agent based workflows
Drives measurable outcomes rather than tool adoption alone
Success Measures
Reduced alert noise and manual operational effort
Improved MTTR and incident prevention through AI driven insights
Observability embedded into Run workflows, not standalone tooling
Delivery teams enabled to operate with reduced dependency on specialists
Bengaluru
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.