Delivery Lead Manager
Designation: Delivery Lead Manager
Qualifications:BCom
Years of Experience:13 to 18 years
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What would you do? The Finance Record to Report (R2R) Manager is accountable for the end to end delivery, quality, and control of R2R services within a Shared Services environment. Reporting to the Finance Delivery Lead, the role ensures accurate and timely financial close, strong balance sheet governance, and audit ready financial reporting, while embedding robust quality assurance practices across all R2R outputs. The R2R Manager leads Associate Managers, individual Team Leads, and Analysts, and acts as a key partner to Finance Business Partners, Controllership, FP&A, Audit, and Transformation teams. The role requires confident communication in English while operating in a multi stakeholder and international environment. Leadership & Behavioural • Confident people leader with strong coaching and influencing skills. • Clear, structured communicator able to challenge constructively. • Calm and resilient under close pressure. • Strong ownership and accountability for outcomes. • Continuous improvement mindset with a pragmatic, delivery focused approach. Success Measures (KPIs) • On time and accurate financial close • Reduction in errors, rework, and post close adjustments • Quality and timeliness of balance sheet reconciliations • Audit outcomes and reduction in repeat findings • R2R service performance against SLAs • Team capability, engagement, and retention
What are we looking for? Education • Bachelor’s degree in Accounting, Finance, Business, or a related discipline (or equivalent experience). Experience • Relevant years of experience in Record to Report / General Ledger / Financial Accounting, ideally within a Shared Services or multi entity environment. • Proven experience managing R2R teams and end to end close delivery. • Demonstrated ownership of quality assurance and financial review processes. • Strong experience operating in a controls driven environment (SOX or equivalent). • Extensive audit management experience. Professional Qualifications (Preferred) • Qualified accountant (ACCA, CIMA, ACA, CPA) or equivalent. Language Requirement • English language proficiency at B2 level or higher (CEFR) is required. o Ability to communicate clearly and professionally in English, both written and spoken. o Comfortable leading close calls, governance meetings, audits, and producing senior level financial documentation in English. Audit, Risk & Compliance • Act as the senior R2R owner for internal and external audits. • Coordinate audit requests, reviews, and management responses. • Ensure timely and sustainable remediation of audit findings. • Proactively identify risks and control gaps and implement mitigation actions. Continuous Improvement & Transformation • Drive standardisation and harmonisation of R2R processes across entities and regions. • Identify and sponsor efficiency, automation, and simplification initiatives. • Partner with Finance Transformation and IT on system changes, upgrades, and implementations. • Ensure changes are implemented with appropriate controls, testing, and documentation. • Track and report benefits realised from improvement initiatives. Key Skills & Competencies Technical & Functional • Deep understanding of end to end R2R processes and accounting standards. • Strong balance sheet governance and financial review capability. • Excellent attention to detail with a strong quality and risk mindset. • Data driven approach to performance and issue management.
Roles and Responsibilities: •End to End R2R Service Ownership• Own delivery of Record to Report services across all in scope entities, including: o Month end, quarter end, and year end closeo Journal entry governance and approvalso Accruals, prepayments, allocations, and reclassificationso Intercompany accounting and reconciliationso Fixed asset accounting• Ensure close activities are delivered accurately, on time, and in line with close calendars, SLAs, and accounting standards.• Act as the senior escalation point for complex accounting, system, or close related issues.Quality Checks & Financial Output Assurance • Define, implement, and oversee quality assurance frameworks across R2R processes and deliverables.• Ensure consistent and effective quality checks are performed on: o Journal entries and supporting documentationo Balance sheet reconciliations and substantiationo Variance analysis and management commentaryo Financial reports and close packs• Review and challenge outputs to ensure accuracy, completeness, and consistency.• Monitor quality metrics (e.g., error rates, rework, post close adjustments) and drive continuous improvement.• Identify recurring quality issues, perform root cause analysis, and implement preventive actions to reduce defects and rework.Balance Sheet Governance & Controls• Own balance sheet governance for Shared Services R2R, ensuring: o Timely preparation and review of reconciliationso High quality substantiation and documentation standardso Clearance of aged and reconciling items with accountability• Ensure strong execution of internal controls (SOX or equivalent), including journal approvals, reconciliation reviews, and close controls.• Maintain audit ready documentation and evidence at all times.People Leadership & Capability Management• Lead and develop R2R Associate Managers, Junior Team Leads, and Analysts.• Set clear expectations for delivery, quality, and control execution.• Own capacity planning, workload balancing, and peak close resourcing.• Drive capability development through coaching, training, and succession planning
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