Delivery Operations Team Lead
Designation: Delivery Operations Team Lead
Qualifications:BCom
Years of Experience:7 to 11 years
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What would you do? The Finance Record to Report (R2R) Junior Team Lead supports the day to day delivery of R2R services within a Shared Services environment, combining hands on accounting expertise with first line team leadership. Reporting to the R2R Associate Manager, the role is responsible for coordinating close activities, ensuring quality and timeliness of outputs, supporting balance sheet governance, and acting as an escalation point for analysts. The Junior Team Lead plays a key role in embedding standards, controls, and continuous improvement, while remaining actively involved in operational delivery. The role requires confident communication in English with multiple stakeholders across Finance and the wider business. Record to Report (R2R) is a finance and accounting process that involves collecting, processing, and delivering accurate financial data. This includes recording transactions, reconciling accounts, and preparing financial statements. The goal is to provide a clear and accurate picture of a companys financial performance. Effective R2R processes ensure compliance with accounting standards and support informed decision-making. It is essential for financial transparency and accountability. keyword includes:-("Fixed asset","Amortization","Depreciation",Accruals","Finacial Consolidation","Account recon/ bank","Treasury","Finanacial reporting standard"financial analysis","SOX") Involves balancing all balance sheet accounts against sub-ledger or other non-general ledger based source data to verify whether the balance sheet accounts are in balance with the source system feeding the general ledger. Differences which arise are addressed as reconciling items.
What are we looking for? Technical • Strong understanding of R2R processes and accounting principles. • Strong attention to detail and quality mindset. • Good balance sheet reconciliation and review skills. • Strong Excel skills; experience with ERP systems is required. Leadership & Behavioural • Emerging people leader with coaching and mentoring capability. • Strong ownership and accountability for deliverables. • Organised and resilient, especially during close cycles. • Clear communicator with confidence to escalate issues appropriately. • Continuous improvement mindset with a pragmatic approach. Success Measures (KPIs) • On time completion of close activities • Quality of journals, reconciliations, and supporting documentation • Reduction in errors and rework • Responsiveness to issues and escalations • Team capability development and knowledge sharing • Audit readiness and control compliance Education • Bachelor’s degree in Accounting, Finance, Business, or a related discipline (or equivalent experience). Experience • Relevant years of experience in Record to Report / General Ledger / Financial Accounting. • Demonstrated experience acting as a senior analyst, subject matter expert, or informal team lead. • Strong hands on experience with period close, journals, and balance sheet reconciliations. • Experience working in a controls driven environment (SOX or equivalent) preferred. • Audit support experience is an advantage. Professional Qualifications (Preferred) • Part qualified accountant (ACCA, CIMA, ACA, CPA) or actively studying. Language Requirement • English language proficiency at B2 level or higher (CEFR) is required. o Able to communicate clearly and professionally in English, both written and spoken. o Comfortable participating in close calls, stakeholder discussions, and preparing documentation in English.
Roles and Responsibilities: •R2R Operational Delivery & Close Support • Support execution of end to end Record to Report activities, including: o Month end, quarter end, and year end close tasks o Journal entry preparation and review o Accruals, prepayments, allocations, and reclassifications o Intercompany accounting and reconciliations (as applicable) • Ensure close activities are completed accurately and on time in line with close calendars and SLAs. • Remain hands on in complex or critical close activities as required. Day to Day Team Coordination • Coordinate daily work allocation across R2R Analysts to meet close deadlines and service levels. • Act as a first escalation point for process, system, or accounting issues. • Provide day to day guidance, coaching, and support to team members. • Support onboarding and training of new joiners, ensuring understanding of R2R processes and controls. • Escalate capacity, quality, or performance risks to the Associate Manager with clear recommendations. Quality Checks & Output Review • Perform and support quality checks on key R2R deliverables, including: o Journal accuracy and completeness o Balance sheet reconciliations and supporting documentation o Variance analysis and commentary • Identify errors, inconsistencies, or control gaps and support timely correction. • Promote adherence to quality standards, templates, and documentation requirements. • Support root cause analysis of recurring errors and contribute to corrective actions. Balance Sheet & Controls Support • Support balance sheet governance by ensuring reconciliations are prepared, reviewed, and cleared on time. • Monitor aging and follow up on open reconciling items. • Ensure compliance with internal controls (e.g., approvals, evidence retention, segregation of duties). • Support audit readiness by maintaining accurate documentation and responding to audit requests. Stakeholder & Cross Team Collaboration • Work closely with the Associate Manager, R2R Manager, and Finance stakeholders. • Partner with upstream and downstream teams (P2P, O2C, Payroll, FP&A) to resolve close issues. • Communicate clearly and professionally in English in meetings, emails, and documentation. Continuous Improvement & Standardisation • Identify opportunities to improve efficiency, accuracy, and consistency in R2R processes. • Support standardisation of procedures, templates, and checklists. • Contribute to updating SOPs, desk procedures, and training materials. • Participate in system changes, enhancements, and UAT testing from an R2R perspective.
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