Procure to Pay Operations Senior Analyst
Designation: Procure to Pay Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
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What would you do? This role plays a critical part in relationship with suppliers as it represents the first point of contact and information, helping stakeholders to solve problems and to make decisions. As a member of the Business Support Centre team (BSC/FSD) such is in charge with managing the relation with internal and external clients and with understanding their requests as well as with providing efficient financial services.
What are we looking for? Skills, Knowledge and Experience Experience Required • Advance English skills - spoken and written • experience in Finance / Accounting department/Customer Service roles • Good numerical and analytical skills • Proficiency with Ms. Office (especially Excel and Outlook) • Ability to handle high volumes of data entries with high accuracy Technical / Functional Skills Required • Good numerical and analytical skills • Proficiency with Ms. Office (especially Excel and Outlook) • Ability to meet deadlines, good time management • Able to help, teach or explain current process to others • High attention to detail and problem-solving mindset • Able to manage and facilitate calls with CLIENT Suppliers • Able to manage stakeholders with high professionalism and facilitate meetings and calls Leadership Skills Required • Engages & Inspires: Holder of this position shall prove, through personal example, excellence in providing services to clients and shall have the capacity to communicate in a simple and clear manner. • Supports high performance teams: Holder of this position shall build efficient relations with teammates and with other teams. Such is expected to prove flexibility and a positive attitude inside the team. • Provides guidance & sets priorities: Holder of this position will maintain focus on key priorities, issuing milestones that would lead to the fulfillment of targets as per the planning, will reduce complexity and deliver clear and easy to follow plans. • The holder of the position should have previous experience in client service, as well as a good knowledge of foreign languages. Depending on the assigned markets, fluency in one or several of the following languages is necessary: French, Spanish, Italian, Turkish, Polish, Russian, Japanese, Indonesian. Education / Qualifications / Certifications Required • Bachelor’s degree, preferably with specialization in Accounting or Finance • EU work permit – mandatory
Roles and Responsibilities: •• Act as a contact point for CLIENT suppliers, ensuring a high and constant level of service quality • Responsible for Accounts Payable queries and questions received from internal (End Market users) and external (CLIENT supplier) stakeholders • Responsible for overpayment/wrong payment amount recovery from CLIENT suppliers • Provide excellent customer service, with the ability to build productive relationships, resolve complex issues and achieve win-win outcomes • Perform daily/weekly/monthly tasks as per agreed timelines: account reconciliations / balance of account; provide proof of payment / invoice status to CLIENT suppliers and CLIENT employees • Focus on achieving and exceeding the targets of Operational KPIs (OLA Compliance Rate, First time resolution, Average time to resolve) • Solid knowledge of Invoice Processing, Issue Resolution and Banking Ops activities • Good command of SAP transactions used for providing resolution to suppliers, Cherwell tool, Payment Calendar and other Service Lines activities (Data Management, Procurement, GL) to guide the stakeholders accordingly • Ensure 100% adherence to internal controls in scope and data privacy • Support the R2P Transformation agenda by contribution towards simplification & automation of the process and current ways of working • Successfully plan activities and put them into action in order to ensure positive outcome of business-as-usual tasks (comply with the SLA of 8/16 working hours) • Communicate at all levels and apply professional attitude • High attention to detail considering the sensitive information provided (expected payment date, balance of account confirmation, proof of payment) • Demonstrate Problem-solving attitude and ownership for actions assigned • Ensure that process manuals are up-to-date and complete • Grant support to the Business Support Centre Lead with the ad-hoc tasks that involve complex analysis
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