Delivery Operations Team Lead
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
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What would you do? The Supplier Assure powered by SynOps team is part of Accenture Operations Procurement, Supply Chain and Network (PSN) business vertical, providing dedicated and shared support services for our external and internal operations. This includes dealing with a diverse set of hardware, software, and service suppliers, who may be client-retained vendors or Accenture third-party sub-contractors Our core areas of expertise are to ensure offerings Third Party Risk Assessment – Supplier Performance Management-Supplier Relationship Management – Innovation works in loop all together to deliver effectively & efficiently and power businesses around the globe but are not limited to the relation in between and each workstream can work independently to ensure seamless deliverables and meeting client expectations.
What are we looking for? Must Have: ? Minimum 10 years of relevant experience in Supplier Risk Management or Procurement domain of which o Minimum 3 years of experience in Third Party Risk Management or related fields o Minimum 5 year of experience in client facing roles - directly responsible for delivering on (either two or more areas of) significant pieces of scope, quality, budget, resources, and delivery schedule o Minimum 5 years of experience in Business Operations Management, Project Management or similar domain o Minimum 2 years of experience in working with virtual teams ? Candidate should be able to demonstrate good understanding of minimum 3 skill sets from the above and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in any 4 skills sets as below: o Third Party Risk Management o Supplier segmentation o Supplier due diligence o Service request fulfilment ? Strong analytical, organizational and communication skills. Candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership ? Moderate Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP) ? People engagement, development and management with strict adherence to Accenture’s policies on people/ HR as application and in-force. ? Ensuring strict adherence to Accenture’s Anti-Corruption, Anti-Bribery, Client Data Protection, and other similar regulatory or compliance policies in-force and in accordance with Accenture’s Core Values. Microsoft SharePoint and Microsoft Visio •Good to Have: ? Quality Program and/ or Training experience ? Ability to lead and innovate in the delivery of operational activities proactively and independently ? Technology Management experience ? Understanding and development of Macros, Visual Basics, Process automations, Power BI, etc. ? ESG experience Educational Qualification and Certification Must Have: ? Graduation in any stream Good to Have: ? Certification in ITIL Foundation ? Certification in IACCM ? Certification in CPSM ? Any other domain certificates
Roles and Responsibilities: •Supplier Assure Specialist requires the resource to be responsible for managing one or more strategic supplier relationships - either managed or sub-contractor. These suppliers are typically core to the Accenture Operations internal as well external commercial offerings. Some key responsibilities for the potential candidate including but not limited to are as enlisted below:? Develop in-depth understanding of processes and outcomes thereby achieving 100% project targets? Efficiently manage core processes and sub-processes for in-scope deliverables for:o Third Party Risk Management: that focuses on detecting, reducing, and mitigating risks associated with third-party use (suppliers, partners, contractors, or service providers); conduct supplier risk assessments, evaluate the risk associated with each vendor and prioritize mitigation strategies; manage a third-party risk management program to ensure ongoing monitoring of vendor risk and performance; manage the ongoing vendor risk management process, including the identification and assessment of emerging risks and changes in the vendor s risk profile; monitor and report on the performance of the third-party risk management program and identify areas for improvemento Supplier segmentation: differentiating suppliers in terms of their influence and the risks they bring in a processo Supplier due diligence: conduct verification for vendor s compliance with company standards, regulations, and policieso Service request fulfilment: ensuring that client/user service requests are met according to agreed-upon SLA/KPIs and that we are meeting project requirements? An effective mentor/SME to guide team members to clear the Third Party Risk Management concepts? Experience in setting up the process in new deals and improvise the processes in the existing deals? Understand detail Scope of work in a particular project and provide clear, specific and measurable outcomes? Develop, drive and sustain qualitative delivery outputs via continuous improvement in supplier delivery, automation and target-based savings for the project? Effective engagement with external and internal stakeholder? Run day-to-day operations of the team thereby driving high-performance led error free and noise-less delivery for our stakeholders
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