Order to Cash Operations Senior Analyst
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom/CA Inter
Years of Experience:7 to 9 years
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What would you do? You will be aligned with our Finance Operations vertical and will be responsible for Contract Management & Billing is responsible for end-to-end contract lifecycle oversight and accurate, timely billing execution. This role ensures contractual terms are correctly interpreted, translated into billing models, and executed with strong governance, compliance, and financial controls. The manager partners closely with Sales, Legal, Finance, Operations, and Clients to protect revenue, minimize leakage, and ensure client confidence. Responsible for ensuring accuracy, compliance, and consistency across contract setup, billing calculations, invoicing, and revenue recognition processes. The role plays a critical part in risk mitigation, audit readiness, and continuous process improvement while partnering closely with Operations, Contracts, Finance, and Compliance teams. Design the process and configure the technology to support the process of creating and issuing customer invoices and managing day-to-day contract management, billing operations, ensuring accuracy, timeliness, compliance, and team productivity. This role provides operational leadership, drives performance, manages escalations, and acts as the first line of governance between execution teams and senior leadership.
What are we looking for? 7—10 years of experience in contract management, billing, finance operations, or revenue assurance Prior experience leading teams in a high-volume, control-oriented environment Strong understanding of: Complex pricing models and billing constructs Audit and SOX-controlled environments Strong problem-solving and decision-making abilities Excellent stakeholder management and executive communication skills Exposure to billing platforms, ERP, or client-specific systems Problem-solving skills Adaptable and flexible Review and drive operational governance with the help of dashboards (accuracy, backlog, SLA adherence). Lead root cause analysis for major issues and track corrective actions. Support audits. leadership reviews, and client governance forums.
Roles and Responsibilities: Operational Leadership Manage daily operations for contract setup, maintenance, and billing execution. Ensure timely and accurate billing in line with contractual and regulatory requirements. Allocate work, monitor throughput, and manage capacity planning. Team Management & Development Lead, coach, and mentor analysts and senior analysts. Drive skill uplift on contract interpretation, billing logic, and systems. Conduct performance reviews and provide actionable feedback. Quality & Risk Management Own quality outcomes for the team (accuracy, rework, audit findings). Review high-risk contracts, complex pricing, and billing exceptions. Ensure adherence to QA checklists and control frameworks. Stakeholder & Escalation Management Act as primary point of contact for escalations related to billing errors or contract disputes. Partner with Sales, Legal, Finance, Revenue Assurance, and Clients. Provide clear, data-backed responses to leadership and clients. Governance & Reporting Prepare operational dashboards (accuracy, backlog, SLA adherence). Lead root cause analysis for major issues and track corrective actions. Support audits, leadership reviews, and client governance forums. Process Improvement & Change Management Drive continuous improvement initiatives and automation opportunity. Support system changes. migrations. etc.
Gurugram
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