Health Admin Services Associate
Designation: Health Admin Services Associate
Qualifications:BBA/BCom/BMM
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Intermediate
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What would you do? The Appeals and Grievance (A&G) Processor is responsible for reviewing, investigating, and resolving member and provider complaints, disputes, and appeals related to healthcare services and coverage decisions. The role ensures compliance with regulatory requirements, timely resolution, and accurate documentation while maintaining high quality and customer satisfaction. Review and process member and provider appeals and grievances in accordance with established guidelines Investigate cases by gathering and analyzing relevant medical records, claims, and supporting documentation Ensure all cases are handled within regulatory turnaround times (e.g., CMS guidelines) Coordinate with internal departments (claims, enrollment, billing) and external stakeholders (providers, members) Identify, document, and resolve discrepancies or issues impacting case outcomes Maintain accurate and complete case documentation in internal systems Ensure compliance with HIPAA and confidentiality standards when handling sensitive information Communicate decisions clearly to members and providers (written and/or verbal) Track and meet productivity, quality, and service-level targets Includes the administration of health, life, and property & causality claims. Includes activities involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.
What are we looking for? •Health Insurance Operations •Healthcare Management •Strong attention to detail and analytical skills Knowledge of healthcare processes, claims, and insurance policies Understanding of regulatory requirements (e.g., CMS, HIPAA) Excellent written and verbal communication skills Problem-solving and decision-making ability Ability to work independently and manage multiple cases Time management and organizational skills
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role require you to work in US Shift time. No rotational or morning shifts
Navi Mumbai
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