HR Service Delivery Specialist
Designation: HR Service Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The purpose of this role is to manage a team to meet the required service performance metrics . • Ensures the service line operations are efficient and effective.
What are we looking for? Essentials: • Bachelor’s degree (Any decipline) Desirable: • Post graduate in human resources or related discipline • Certification in Success Factors Employee Central Module • HR Domain Certification Essentials : • 8+ years of HR Experience • 6+ years experience in Employee & Org Data Management experience preferably on a Cloud ERP. • Experience of working on HCM system •4+ years of Client / stakeholder engagement in outsourcing environment Desirable : • Working knowledge of Success Factors Employee Life Cycle Processes • New process transition •Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels • Self driven • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Basic leadership and coaching skills • Resilient and able to work under pressure • Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines • Continuous improvement mindset • Demonstrate high levels of confidentiality • Flexibility to work in Shifts. • Team Work & collaboration • Excellent Team Management Skills • Strong MS Office and Excel skills • Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration • Previous experience of working on HCM systems preferably cloud based like Workday, Successfactors, Oracle etc. • Business Process Implementation • Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. • Proven track record of leading HR Operations team. • English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly • Proven experience of continuous improvements • Continuous improvement mindset & Proficiency in Business Excellence Practices
Roles and Responsibilities: •Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. • Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.• Manage and improve people performance and align them with organizational goals and objectives.• Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.• Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders.• Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes• Communication, training and implementing relevant Process knowledge change/updates to the team.• Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).• Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement robust Internal quality controls to ensure accuracy levels are met.• Monitor/measure performance through regular process reviews of metrics • Drive productivity measures for optimum utilization of FTEs• Create & implement governance mechanism to ensure compliance to defined process requirements.
Bengaluru
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.