Business Advisory Analyst-Voice
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
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What would you do? We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a Jr Agent your primary role will be to assist our consumers with inbound calls, website registration inquiries and general questions or concerns regarding our RJR Brands Client is constantly evolving; there is potential to grow with us in the engagement center or to other areas of the company Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for? ESSENTIAL Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, the following experience and skills are required: Experience Required • At least 2 years of contact centre experience • Inbound and Outbound customer service experience • Experience working under pressure • C1 English Level • Salesforce Knowledge • SAP Knowledge
Roles and Responsibilities: • Handle support/service escalations to/from clients • Transfer calls to the Tier 2 department • Will track and report system issues as needed • Stay current with system information, changes and updates • Comply with service level agreements • Support and help on Process documentation • Comply with the assigned schedule to cover the hours of operation • Comply with the account KPIs • Support with any other new process at the time the client requires it, if it has been officially included in our range of services
Navi Mumbai
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