Delivery Operations Team Lead
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
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What would you do? Tower: UK Pension – Commercial Property Level: CL9
What are we looking for? • Bachelor s degree • Experience in UK Pension- Commercial Property, with a proven track record of successfully managing and leading teams. • Strong leadership skills, with the ability to motivate and inspire team members. • Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences • Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues. • Knowledge of operational best practices, including quality control, performance management, and process improvement. • Proficient in MS Office applications – Word, Excel & PowerPoint • Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously. • Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork. • Up to 10 years of experience in UK Pension domain – Commercial Property. • Subject Matter Expert/ Trainer with 6+ years of experience in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance. • Experience in managing day-to-day activities related to commercial property within Self-Invested Personal Pension (SIPP) schemes. This includes processing acquisitions, disposals, lease transactions, inspections, and responding to technical and client servicing enquiries. • Knowledge of MS Office Tools.
Roles and Responsibilities: • Lead and oversee the execution of property acquisitions and disposals within Self-Invested Personal Pension (SIPP) schemes, ensuring compliance with regulatory rules and regulations. • Manage lease transactions including new leases, renewals, rent reviews, and terminations, coordinating with legal and surveyor teams. • Supervise scheduling and documentation of property inspections, vacant property checks, and valuations to maintain portfolio integrity. • Provide technical oversight on mixed property matters such as title reviews, planning permissions, and environmental assessments. • Act as a senior escalation point for client servicing enquiries, delivering timely and accurate resolutions. • Collaborate with internal stakeholders and third-party providers to ensure smooth property servicing and transaction flow. • Monitor operational performance and implement process improvements to enhance efficiency and compliance. • Support training and development of team members to build technical expertise and service capability. • Contribute strategic planning and resource allocation to support business growth and incremental headcount needs. • Respond to management enquiries from clients, advisers, and internal teams with accurate and timely information. • Contribute to onboarding and servicing activities as part of incremental headcount expansion. • Complies with all regulatory requirements, procedures, and Federal/State/Local regulations. • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying to the same with minimum response time. • Review the job aids/process guides to ensure it is updated with all the processing information. • Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
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