Digital Content Management Analyst
Designation: Digital Content Management Analyst
Qualifications:BBA/Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Web Operations Executive is responsible for managing day-to-day digital operations across Direct-to-Consumer (D2C) platforms, ensuring flawless execution of e-commerce processes, content updates, and campaign activations. The role provides critical support in maintaining the operational health of multiple websites, coordinating with cross-functional teams to ensure data accuracy, seamless consumer experiences, and alignment with commercial goals. By maintaining operational excellence, this role safeguards the integrity and performance of the company’s e-commerce platforms. It directly contributes to the consumer experience, sales enablement, and campaign delivery, ensuring that all online touchpoints function smoothly and reflect the brand’s standards. A software system that provides website authoring, collaboration, and administration tools designed to allow users with little knowledge of web programming languages or markup languages to create and manage website content with relative ease.
What are we looking for? •Social Media CRM •Salesforce Marketing Cloud •Marketing Operations •Microsoft Excel •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to establish strong client relationship Experience Required • Proven experience in Marketing, Digital Operations, and/or Project Management, preferably within an FMCG environment. • Good understanding of the Omnichannel ecosystem and how digital operations drive consumer engagement and business performance. • Experience working with overseas clients and agencies is an advantage. • Experience in e-commerce store operations management. • Hands-on experience with e-commerce platforms and tools (e.g., Shopify, Adobe, Salesforce Commerce, or equivalent). Technical / Functional / Leadership Skills Required • Strong troubleshooting, analytical, and problem-solving skills. • Excellent project management and stakeholder engagement capabilities. • Effective communication and presentation skills with strong interpersonal awareness. • Fluent in English, both written and spoken. • Demonstrated ability to operate in fast-paced, cross-functional, and multi-market environments. Education / Qualifications / Certifications Required • Bachelor’s Degree in Business Management, Marketing, or Digital Marketing. BENEFICIAL • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). • Quick learner with the ability to adapt to new e-commerce platforms and tools.
Roles and Responsibilities: •Operational Execution • Manage daily web operations, including order fulfilment support, product catalogue updates, SKU listing/delisting, and pricing uploads. • Coordinate with regional and local teams to ensure timely content uploads, campaign activations, and promotions across multiple e-commerce platforms. • Maintain accurate inventory data and collaborate with fulfilment and logistics partners to prevent out-of-stock issues. • Conduct website health checks, ensuring technical stability, accurate product information, and overall site readiness. Campaign & Content Coordination • Support campaign setup and execution by liaising with marketing, creative agencies, and digital teams. • Upload and maintain product images, descriptions, and marketing assets in line with global guidelines. • Manage age-verification executions and ensure compliance with regulatory requirements. • Track and report campaign performance metrics and identify optimization opportunities. Issue Resolution & Continuous Improvement • Identify and troubleshoot issues related to order fulfilment, product display, or technical glitches. • Act as the liaison between local markets, digital teams, and IDT to ensure timely resolution of web or system issues. • Proactively suggest operational improvements and contribute to process standardization across markets. Reporting & Performance Tracking • Prepare and maintain daily, weekly, and monthly e-commerce reports for internal stakeholders. • Track KPIs such as order accuracy, website uptime, and campaign delivery to support performance analysis. • Ensure accurate documentation and reporting of operational activities for auditing and performance review. Stakeholder Collaboration • Partner closely with Marketing, Trade, and Digital Operations teams to align activities with brand and business priorities. • Coordinate with external agencies for content management, quality assurance, and performance reporting.
Navi Mumbai
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.