1. Descripción del Rol
Propósito del rol
Asegurar que la capacidad de la infraestructura IT (principalmente cloud) y de los servicios asociados sea suficiente, oportuna y costo-efectiva para cumplir con los requerimientos actuales y futuros del negocio, siguiendo el marco ITIL.
Impacto en el negocio
Contribuye directamente a la estabilidad, continuidad y desempeño de los servicios IT del holding bancario, evitando cuellos de botella, sobreaprovisionamiento y riesgos operativos que puedan afectar la experiencia del cliente y los SLA acordados.
Alcance
Gestión de capacidad en entornos cloud productivos y en transición (migraciones J2C).
Interacción con equipos de operación, transformación, vendors y áreas centrales del cliente.
Soporte al frente de operación bajo gobernanza ITIL, alineado a políticas corporativas del holding.

2. Responsabilidades Clave
Monitorear y analizar el uso de capacidad de recursos cloud (cómputo, almacenamiento, red) para asegurar niveles adecuados de servicio.
Ejecutar procesos de Capacity Management según ITIL, identificando riesgos de saturación o infrautilización.
Elaborar reportes de capacidad, tendencias y proyecciones para apoyar la toma de decisiones operativas.
Coordinar con equipos de operación, transformación y vendors acciones correctivas o preventivas de capacidad.
Asegurar el cumplimiento de políticas, estándares y prioridades definidas por la gobernanza central del cliente.

3. Actividades Principales
Revisión periódica de métricas de consumo y performance en plataformas cloud.
Análisis de tendencias de crecimiento y patrones de demanda.
Soporte en la planificación de capacidad para servicios migrados desde el frente de transformación.
Seguimiento de incidentes y problemas relacionados con capacidad y performance.
Actualización de documentación y planes de capacidad conforme a lineamientos ITIL.

4. Skills Técnicos (Mandatorios)
Herramientas:
Plataformas Cloud: AWS y/o Azure (nivel operativo).
Herramientas de monitoreo y observabilidad (CloudWatch, Azure Monitor, o equivalentes).
Herramientas de reporting y análisis (Excel avanzado, Power BI u otras similares).
Frameworks y Estándares:
ITIL (especial foco en Capacity Management y Service Operation).
Conocimientos básicos de FinOps para control de costos en cloud.
Conocimientos Técnicos:
Arquitecturas cloud IaaS/PaaS.
Conceptos de performance, escalabilidad y alta disponibilidad.
Gestión de servicios en entornos regulados (sector bancario).

5. Skills Blandos (Mandatorios)
Comunicación clara y efectiva con equipos técnicos y stakeholders no técnicos.
Capacidad analítica y orientación a la resolución de problemas.
Trabajo colaborativo en entornos con múltiples vendors y equipos del cliente.
Organización y priorización de tareas en contextos operativos dinámicos.

Bogota

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