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Service Manager IT

Infra Managed Service Team Lead/Consultant | Mid-Level | Full time
Job No. 14351531 | Madrid
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At Accenture, we believe in technology as the engine for the total reinvention of the company. We work with the leading platforms and partners in the market to drive our clients’ businesses through digitalization, AI, and data. If you want to be part of a Great Place To Work® and join a team of over 801,000 professionals worldwide, keep reading:

DESCRIPCIÓN DEL PUESTO
Buscamos un perfil con experiencia en IT Service Management que quiera asumir un rol clave en la gestión y coordinación de servicios IT. La persona seleccionada trabajará de forma colaborativa liderando equipos, interactuando con múltiples áreas y participando activamente en la toma de decisiones que impactan en la calidad del servicio. El puesto combina liderazgo operativo, gobierno del servicio y mejora continua en un entorno tecnológico dinámico y de alto impacto.

FUNCIONES

  • Gestión y operación de servicios IT alineados con los acuerdos de nivel de servicio (SLAs) y estándares de calidad definidos.

  • Coordinación de la gestión de incidencias bajo el marco ITIL, asegurando una resolución eficiente y orientada al negocio.

  • Supervisión de la infraestructura y operaciones IT para garantizar estabilidad, seguridad y rendimiento del servicio.

  • Identificación e implementación de mejoras continuas en procesos, herramientas y modelo operativo.

RESPONSABILIDADES

  • Liderar y coordinar equipos de soporte y operación IT, asegurando una correcta priorización y ejecución de tareas.

  • Gobernar la entrega del servicio, realizando seguimiento de KPIs, gestión de incidencias críticas y reporting a stakeholders.

  • Asegurar la correcta aplicación de prácticas ITSM e ITIL Incident Management en entornos complejos y multi‑equipo.

  • Colaborar con equipos transversales (infraestructura, cloud, seguridad y negocio) para optimizar el rendimiento del servicio.

  • Apoyar la evolución del modelo operativo, incluyendo iniciativas de automatización, mejora de procesos y coordinación de pequeños proyectos.

REQUISITOS

  • Experiencia experta en IT Service Management (ITSM).

  • Conocimiento experto en ITIL Incident Management.

  • Al menos 2 años de experiencia en roles de gestión de servicios IT, operaciones o service delivery.

  • Titulación universitaria en Informática, Ingeniería o estudios técnicos relacionados.

REQUISITOS VALORABLES

  • Conocimientos en AWS Cloud Computing.

  • Alta capacidad de resolución de problemas en entornos operativos críticos.

  • Habilidades de comunicación para coordinación con equipos técnicos y stakeholders.

  • Capacidad analítica para la toma de decisiones basada en datos.

  • Experiencia básica en coordinación de proyectos o iniciativas de mejora.

MODALIDAD Y UBICACIÓN
El puesto se desempeña en Madrid en un modelo de trabajo híbrido realizando algunos días desde tu casa y otros en la oficina donde podrás crear interesantes sinergias con el resto de tu equipo.
Es imprescindible residir en España y tener permiso laboral en España.

BENEFICIOS Y COMPENSACIÓN
En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo de híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.
Además, te ofrecemos otros beneficios como:

  • Seguro médico, de Vida y accidentes

  • Servicio médico y programas de bienestar

  • Programa de retribución flexible y compra de acciones

  • Programas de flexibilidad (horaria, de días libres, vacaciones...)

  • Itinerario formativo individualizado

  • Programas de sostenibilidad y Fundación Accenture

  • Red de empleados por la diversidad

  • Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

Madrid

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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